Job closed
Ref: HP698-8513
Job description / Role
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.We are currently seeking an experienced Regional Aftersales Support Manager to support the National Aftersales Manager at operational level, developing the Aftersales departments throughout the Emirates with weekly visit schedules that will enhance and improve each site, to maximize the business potential in achievement of budget and customer engagement results.
The main job responsibilities will include:
* Organize, direct and control the activities of the Aftersales Branches to exceed budgets, ensuring optimum use of all personnel and facilities resource
* Conduct daily analysis and coaching on labor, parts and additional product sales in both Service and Parts departments, establish group KPI's per Service and Parts Advisors with performance management reviews
* Ensure Service Branches comply with the Fix it Right program, working closely with the distributor in the implementation of a robust and measurable program
* Ensure that all staff training requirements are identified and communicated to the AFM Academy in line with job specific requirements to ensure active staff and customer engagement.
* Implement new ideas/systems to ensure proper workshop layout, workshop loading, equipment maintenance, and facility utilization that creates an efficient and customer focused environment.
* Review open Work In Progress and reduce over aged WIP to within 7 days at Service SitesÂ
Requirements
 The ideal candidate will have the following:
* Minimum 3 - 5 years' experience in automotive aftersales group management.
* Volume franchise experience
* In depth knowledge of Gulf Automotive market and competitor market
* Experience in developing multiple sites and locations.
* High level planning and analytical skills.
* Should poses excellent communication skills - fluency in English, added advantage for Arabic language.
* Proficient in Word-Excel and Power Point allowing ease of data analysis and presentation of products
* IT literate
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.