Regional Aftersales Manager – Construction Equipment (FAMCO)
Al Futtaim Group
Saudi Arabia
Ref: HP698-4022 		Al Futtaim Group

The Role


The Role

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain, Ras Al Khaimah and Saudi Arabia. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.We are currently looking to recruit an experienced Regional Aftersales Manager to work from our Saudi Arabia operations (based in either Jeddah, Riyadh or Dammam). Reporting to the Regional Manager. You will be responsible for providing profitable and effective parts & service support for equipment in the market.

Your main duties and responsibilities will include:

* Development of the aftersales business to achieve or exceed budget levels

* Provide industry-leading levels of customer, product and technical support

* Establish and lead a regional aftermarket sales team dedicated to business development.

* Ensure that your team works to best practice procedures to deliver the required levels of customer and product support.

* Identification and networking to develop the brand within the market place

* Ensure Service & Workshop operations adhere to all Company and statutory processes, procedures and guidelines

* Ensure Parts & Warehouse operations adhere to all Company and statutory processes, procedures and guidelines

Requirements


Requirements

To apply for this role you should have the following skills, experiences and qualifications:

* University Graduate/MBA or suitable experience within Construction Machinery industry

* Minimum of 5-10 years management in aftersales (parts and/or service) within a recognised Construction Machinery distributor/dealer
* Proficient in using Microsoft Office
* Have a good command of the English language
* Good leadership, negotiation and influencing skills
* Innovative and analytical skills
* Customer orientated, with decision making and problem solving abilities

About the Company


About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

This Position is closed or expired