Regional Key Account and Operational Manager

Job description / Role

Regional Key Account and Operational Manager - Relocation Services

POSITION PURPOSE:
The Regional Operations Manager is the primary point of responsibility for relocation operations in agreed area of coverage. The role also plays a critical part in client relations, both RMC and local.

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
- Responsible for the development of the relocation product, pricing and scope of work to achieve sales to new or existing customers .
- Main point of contact for key clients.
- Establish the fees for key accounts and ensure that the services portfolio is constantly up to date.
- Identify new revenue streams and service offerings to meet annual revenue targets.
- Focus on growing and developing existing clients, together with generating new business.
- Develop efficient and effective processe in line with SLA from customers.
- Develop weekly, monthly and quarterly metrics to monitor business performance.
- Recruit, interview, select, train and develop staff that have the right experience, skills and attributes.
- Ensure proper financial controls are in place for all processes.
- Ensure costs in jobs, statuses, invoicing assure all are accurate and invoicing is done in a timely manner.
- Monthly travel to support other Move One European offices and client visits.
- Other duties as assigned.
- Attend industry related conferences as requested.

Requirements

Bachelor's or Master's degree.
Minimum of five years experience Relocation industry knowledge.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Effective problem-solving and mediation skills.
Demonstrated ability to manage and supervise a staff team.
Fluent knowledge of English both oral and written.

About the Company

For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.

Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.

Move One

When it’s Not Just a Box.