Regional Operations Manager – Al Futtaim Auto Centre

Job description / Role

Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.

Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.

The main purpose of this role is to provide an excellent Aftersales service to customers, whilst ensuring achievement of, or exceeding location's monthly/annual sales and profitability budget/target. To provide and understand reporting on all KPI fronts and to manage all FastFit locations and exercise control in all areas, facility, manpower and operations.

The main responsibilities of this position are as follows:

Operations:

* To ensure that all FastFit targets/KPI's are achieved.

Aftersales Consultant:

* To provide assistance to all relevant principals in Aftersales related issues.
* Ensure branches understand all Aftersales policies and procedures.
* To provide all principals with timely and accurate feedback and advice on all Aftersales related operational, financial and performance based activities.
* Manage and advise all reporting staff on all Aftersales related operations.
* To compile reasonable action plans to ensure that countermeasures are given to all aftersales principals.
* Encourage a teamwork philosophy and promote Kaizen (continual improvement) in all areas of Aftersales operations.
* Present all Aftersales accountabilities to all principal members.
* Extend full Aftersales co-operation and advice to branches through e-mail, fax, video conferencing or personal visits.
* Distribute guidelines and policies/procedures regarding field-fix methods to ensure ultimate customer satisfaction.
* Collect information or evidence, study and analyse Aftersales related issues and products.
* Provide feedback through various presentations, media and reports to management.
* Conduct conformity tests to improve the quality of existing or new products.

Aftersales Reporting:

* Ensure that quality (accurate & timely) reporting of Aftersales, from branches to Head Office and vice versa.
* Ensure branches report according to targets and understand all policies related to lead time, quality and quantity.
* Provide customer with accurate reports.
* Report to Line Management on a continual basis regarding Aftersales issues.
* Provide feedback on all field visits and clear reports of branch visits.
* Meet weekly with all staff and discuss all activities, financials and visually grasp all reports in Kaizen format.
* The tracking of all training records of all staff.
* Monitoring of all lost sales in Aftersales operations.

Field Visits:

* Conduct field support visits to respective branches, suppliers and other parties in the value chain.
* Ensure regular visits to customers to enhance aftersales business.
* Visit and conduct relational meetings with all existing prospective customers.

Business Development:

* Provide technical and operational inputs to projects, for the development and expansion of the Service department.
* Assist with skills contest and Fast Fit Production related programs.
* Ensure that an annual business plan is developed and presented to all top management.
* Ensure the consolidations of all Aftersales prospecting, marketing and sustainment of such efforts.
* Initiate innovative processes, ideas in order to increase Aftersales revenue and profit.
* Ensure the sustainment of all Aftersales database management. Provide assistance and advise on marketing campaigns, equipment/tool selection, needs and productivity enhancements ideas
* Provide efficient work layouts and assistance of Product research centre and fitment centre layouts.
* Introduce customer retention activities.

Requirements

Minimum Experience:
At least 5 years business/sales experience or equivalent education.

Job-Specific Skills:
Microsoft Proficient, SAP System, Dealer Management System, Training (On the Job & Theoretical), Managerial Skills.

Behavioural Competencies:
Strong Communication Skills and Presentation, Integrity, Analytical, Customer Oriented, People Skills, Team Work, Planning & Organizing, Initiative, Perseverance, Assertiveness, Problem Solving and Decision Making

The ideal candidate will have the following experience:

Minimum Qualifications and Knowledge:
Diploma or Degree in Mechanical/Automotive Engineering. Diploma or Degree in Logistic Management.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.