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Job description / Role
Regional Service Controller - Starbucks - UAE
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
The Role:
You will be responsible for ensuring service support is provided to a portfolio of internal and external clients, this will be done by ensuring preventative maintenance and reactive repairs of all supplied coffee equipment is undertaken in a timely manner as per the clients requirements and the contractual agreements across the MENA region.
You will also:
* Build relationships with key clients and suppliers to ensure seamless service delivery at all times, becoming a one stop shop for all coffee equipment related issues
* Interact with local authorities as required ensuring all local legislation is adhered to within business premises
* Manage the day-to-day actions of Alshaya employed coffee technicians and third party contractors across the MENA region
* Coordinate with third parties in relation to all maintenance works
* Establish and manage regional workshops ensuring that a sufficient spare part inventory if available in market
* Manage spare part inventory, procurement, consumption and budgetary requirements for the MENA region
* Through country supervisors, ensure that the quality of work is inspected on a day to day basis and ensure remedial where required.
Requirements
Requirements:
* 10 years' experience in a `hands on` role as a multi-skilled management role
* 10 years' experience in coffee machine maintenance management role
* 5 years' experience in a food retail environment
* Electrical/mechanical engineering degree (health & safety qualification would be advantageous)
* Coffee equipment installation accreditation
* Strong technical awareness and a good overview of building services
* Excellent communication skills both written and oral English.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.