Regional Trainer - Make-up / Skincare

Job description / Role

Reporting directly to Middle East Training Manager and to the country HR Director, the Regional Trainer will be in charge of training delivery in a few countries of the Middle East - UAE, KSA (for male training only), Qatar, Kuwait & Bahrain. Countries will be decided according to candidate profile.

The Regional Trainer will be in charge of deploying the Middle East Training portfolio, including:

INDUCTION TRAINING
- Organise in-class training for the countries, several times a year, according to the needs (work closely with the HR department to monitor new joiners arrival), in line with the Training calendar defines with the Training Manager will require travelling
- Fully responsible for all modules delivery (selling techniques, categories, brand knowledge)
- Create and/or update training material and tools to keep the training up to date (work closely with the Senior Trainer for category training)
- Train retail store & Head Office employees
- Follow up & coach all new in-store employees during a period of 3-month work closely with Field Trainer for follow up of Action Plan
- In charge of Induction training for Brand Ambassadors (working in retail stores)

SELLING TECHNIQUES TRAINING
- According to the business needs, propose, create and update training material and tools to train the sales force on selling techniques, customer service and loyalty program
- Organise in-class trainings for the countries several times a year, in line with the Training calendar defines with the Training Manager will require travelling
- Train retail store teams, including Store Managers, Specialists, Beauty Consultants & Education Leads
- Provide a coaching plan and follow up with all attendees

CATEGORY TRAINING
- Work closely with the Senior Trainer (Make-up & Skincare) to receive training material and tools to deliver Basic & Advanced levels of Make-up & Skincare trainings
- Create and update training material and tools for Fragrance training
- Responsible to deliver all levels of Fragrance training in the countries

IN-STORE COACHING
- Provide Field Trainer with feedback & Action Plan for all attendees
- Provide at least 1 follow up visit and then handover to the Field Trainer
- Identify & provide coaching to Beauty Consultants, on special needs
- Main focus on customer service & selling techniques
- Work closely with the Field Trainer for training follow up & feedback

BUSINESS SUPPORT TRAINING
- In charge of training on business support (Winshop, Mobile POS)
- Receive training material and tools from EMEA Training Department and update accordingly

ADMIN TASKS
- In-store visit report, in-class training report & monthly activity report
- Follow up on e-learning participation
- Attend TTT 2/year in France

Will require 60% of time IN and 40% of time OUT (in-store to follow-up on training and assess Field Trainers) - 3 days IN and 2 days OUT / week

Requirements

- Male or female (Note: Male only for KSA male training)
- English & Arabic speaker
- Available to travel in GCC and Europe (mandatory)
- Minimum 3/4 years experience in training and/or sales within the beauty industry
- Worked on the shop floor before (is a +)
- Excellent presentation skills
- Excellent communication skills (oral & written)
- Good knowledge in use of PowerPoint & excel
- High level of energy, enthusiasm and motivation

About the Company

Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.

We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.