Job closed
Ref: LP452-278
Job description / Role
• To acquire New To Bank Excellency Customers, Upgrade qualified customers to the Excellency segment & Leverage Cross –sell opportunities in the acquired Customer base.
• Achieve sales volumes and targets and contribute to the bottom line profitability of the division and the bank.
• The RM will proactively manage and grow assets under management & increase his/her portfolio profitability and increase investment penetration.
Main Tasks & Responsibilities
BASIC DISCIPLINE
Ensure basic discipline is maintained through timely reporting to office.
Ensure adherence to dress code and code of conduct
DAY TO DAY ACTIVITIES
To identify potential Excellency customers and engage them with the ADCB Excellency proposition.
To develop and manage direct client relationships and be responsible for the day-to-day relationship with the client and optimize Customer engagement.
Maintain and update ‘Client Relationship Management’ details through provided tools like FPFs ,ITQAN, etc. And other tools that maybe provided on an ongoing basis.
Prospecting to ensure 3-4 meetings a day.
Prepare daily sales reports
Ensure required information sought regarding customers are provided on a timely basis
TARGET ACHIEVEMENT
To ensure specified targets viz. NTB/Upgrade, Offshore , Wealth & Banca CIDs
To ensure all cross sell opportunities are effectively leveraged and referred/closed
TRAINING
Ensure attendance at each sales training programs
Be adequately trained to prevent mis-selling.
Assist the Unit Manager in training new Team members and take the new members on joint calls.
WEEKLY SALES REVIEWSAttend weekly review meeting to ensure there is no gap in planned v/s actual numbers set out for the week
Take corrective action wherever there is a discrepancy in planned v/s actual delivery
Highlight identified customers for reclassification and take necessary action.
Discuss issues pertaining to clients within reasonable time periods and resolve the same immediately
Discuss success stories with other team members that would have a positive impact on business
Draw up goals for the subsequent week
COMPLIANCE & QUALITY
Ensure strict compliance on documentation provided by the customers.
Ensure compliance policies are understood and strictly implemented
Bring in quality customers to the bank, which leads to quality references thus ensuring each case is profitable to the bank.
Ensure clean and healthy sourcing without resorting to quick-fix measures and fraudulent practices that may affect performance of the portfolio.
Maintain and update ‘Customer Handover Form’ in case of reclassification/handover of cm to another RM.
Deliver superior service to match and exceed customer expectations to achieve ‘customer delight’
MARKET INTELLIGENCE
To maintain in-depth knowledge of global and local financial markets so as to be abreast with current market trends
Provide customer and competition feedback to Unit Manager and other team members.
Monthly presentation and analysis of one competition product offering
Requirements
University degree from a reputed university
Apt in MS Office, Excel and high computer skills.
Experience of min 2 years in Customer Acquisitions & Relationship Management with an understanding of Wealth & Bancassurance.
• Excellent written and spoken English is required. Spoken Arabic would be an advantage
• Aggressive, go getter with good communication and negotiation Skills
• Excellent, networking skills
• Understanding of global and regional financial markets and products.
• Team player with high diversified skills.
• Strong investment background, customer focused, result oriented.
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.