Relationship Manager, Priority

Job description / Role

Department: Priority Banking Sales
Grade: 6
Reports To: Shadi Hittini

Job Description
* Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management,
* Focus on the analysis and satisfaction of Priority Customers' financial as well as investment needs and objectives.
* Provide the face of the Bank to the high net worth customers of the Bank.
* Products involved are: IS/BA/FX, NTB A/c, Liability products and any new launches.

Acquisition & Sales Management:
* Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
* Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
* Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
* Achieve ""best in class"" productivity in order to maximize the efficacy of the sales process.
* Achieve the budgeted cross sell targets, consistency and penetration.
* Aggressive Sales call plans to acquire large prospective customers through referrals.
* Ensure coverage of customer base in accordance with the approved contact plans.
* Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business Done, etc.)
* Maintain and update customer information on C Manager. Accurate and timely generation of reports.
* Activation of dormant accounts.
* Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.

Customer Relationship Building:
* Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
* Effectively meeting customer expectations and handling/ reduction of customer complaints.
* Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
* Manage the portfolio to de-risk against attrition and achieve stability of book.
* Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
* Serve as the one-point contact to the High Net Worth customers of the Bank.

Compliance and Risk:
* Ensure KYC/AML updates, proper zero error documentation.
* Updating the C - Manager, adhering to the Contact Management Plan.
* Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
* Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
* Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.
* Read, understand and comply with all provisions of the Group Code of Conduct.

Requirements

Closing Dates
The closing date for applications is 14/04/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.