Job closed
Ref: HP048-527
Job description / Role
Department: Private Banking, UAE
Grade: G6
Location: DIFC, Dubai, UAE
Reports To: Executive Director - Private Bank, GCC
Job Description
The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding and meeting their needs with the full range of Private Banking products available.
They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.
Key Roles & Responsibilities
Relationship Management
- Generates target market prospects through a number of innovative and sustainable channels.
- Converts target market prospects into clients
- Grow customer portfolio size by deepening existing customer relationships
- Retain existing high value clients; grow wallet share with the bank through focused relationship management activities
- Cross-sell SCB products & services to existing clients
- Be the main banker for majority of clients in portfolio
- Achieves risk weighted returns on clients portfolio
- Effectively interacts with network and available internal resources to provide solutions which meet client needs
- Delivers, monitors and reviews solutions to clients based on client investment profile
- Resolve client queries without further escalation, where possible
- Analyse financial requirements customer and match with bank product offerings
- Complies with regulations, policies and guidelines
- Highlights, mitigates and protects the bank against credit, legal, reputation and other risks
- Minimize errors in transaction execution and service delivery
- Review and respond to AML transaction monitoring queries on transactions highlighted
- Conduct periodic reviews of clients' accounts
- Attend mandatory complaints and other training
- Raise STR to team leader and compliance for suspicious transactions
Client acquisition
- Solicit New to bank and New to product leads from other key business areas
- Consultative selling of multiple products to clients based on identified leads
- Turn service recovery into sales opportunities
- Refer highly satisfied clients to generate sales
- Analyse and review potential business to ensure maximum profitability
- Collaborate with product specialists to deliver effective client solutions
- Operate within Risk and Compliance framework
- No reported MIS-selling cases
Generic measures of the role
- Progress against a balanced scorecard target
- Growth in product cross-holding ratio
- Sustained, steady AUM growth
- Number of new clients to the bank
- Growth in revenue per customer
- Customer satisfaction scores
Requirements
- 5 years of core Private Banking Relationship Management Experience
- Customer Relationship Management (advanced)
- Data conversion & reporting (core)
- Credit Risk analysis (core)
- Legal and Regulatory knowledge (core)
- Market/competitor knowledge (core)
- Product knowledge (core)
- Risk management (core)
- Needs profiling & analysis (core)
- Negotiation & objection handling (core)
- Needs based/Consultative sales skills (advanced)
- Social/networking skills (core)
- Phone based conversation skills (core)
How To Apply
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 25/11/2014. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.