Relationship Manager

Abu Dhabi, UAE

Ref: HP647-1241

Job description / Role

Employment: Full Time

Our client, a leading local banking institution, is looking for a Relationship Manager. You will be directly reporting to the Business Development Manager

Job Purpose:

To acquire new to Company's Securities customers, and to move qualified customers to margin trading segment in the acquired customer base (NT-Company's Securities + existing).

Achieve trading volumes / targets and contribute to the bottom line profitability of the brokerage house.

The RM will proactively manage and grow assets under management & increase his/her client’s portfolio sizes.

Main Tasks & Responsibilities

Basic Discipline:

Ensure basic discipline is maintained through timely reporting to office.

Ensure adherence to dress code and code of conduct

Day To Day Activities:

To develop and manage direct client relationships and be responsible for the day-to-day relationship with the client and optimize Customer engagement.

Prepare daily sales reports

Ensure required information sought regarding customers are provided on a timely basis

Target Achievement

To ensure specified targets / Trading targets / generated revenues

Training:

Ensure attendance at each sales training programs

Be adequately trained to prevent mis-selling.

Assist the Business Development Manager in training new Team members and take the new members on joint calls.

Weekly Sales Review

Attend weekly review meeting to ensure there is no gap in planned v/s actual numbers set out for the week

Take corrective action wherever there is a discrepancy in planned v/s actual delivery

Discuss issues pertaining to clients within reasonable time periods and resolve the same immediately

Compliance & Quality:

Ensure strict compliance on documentation provided by the customers.

Ensure compliance policies are understood and strictly implemented.

Ensure compliance to SCA/ADX/DFM rules and regulations.

Bring in quality customers to the brokerage house, which leads to quality references thus ensuring each case is profitable to the brokerage house.

Deliver superior service to match and exceed customer expectations to achieve ‘customer delight’.

Market Intelligence:

To maintain in-depth knowledge of global and local financial markets so as to be abreast with current market trends.

Provide customer and competition feedback to Business Development Manager and other team members.

Main Tasks and Responsibilities

Target Achievement:

Prospect new clients and increase the brokerage market share.

Reach the assigned monthly targets (Account Opening / Cash Trading / Margin Trading / Murabaha Finance)

Generate revenues based on assigned monthly targets

Portfolio AUM Increase

Increase the clients portfolio size

Customer Relationship Management

The job holder is expected to make qualitative contributions in terms of ensuring realistic commitments are made to customers and render them excellent service to differentiate ourselves from the competition.

Prompt response to customer complaints

To ensure in the event of any complaints, the same is addressed within a reasonable time period. To make sure any service failure is redressed immediately to avoid any threat to the bank’s reputation and ensure such issues do not repeat in the future.

Key Results Areas

Acquisition:

Heavily focused on prospecting new high net worth individuals to increase the brokerage house market share.

Customer Relationship Management:

Maintain, serve and enhance his/her existing relationships and achieve targeted sales numbers through capitalizing on his/her sales skills and analytical abilities in presenting and providing the suitable products to his/her clients.

Enhance the Wealth Management proposition through ongoing relationship management.

Target Achievement:

Achieves volume and revenue goals via the combination of customer acquisition/trading and relationship deepening through the execution of an effective sales process as per the set business plan.

Requirements

Successful candidates will have :

University degree from a reputed university
Professional Qualification: High computer skills

Experience:

Minimum experience of 2 years in customer acquisitions & relationship management with an understanding of Brokerage products and services.

Special Skills / Attributes required for the Job

Excellent written and spoken English is required. Spoken Arabic would be an advantage

Aggressive, go getter with good communication and negotiation Skills

Excellent, networking skills

Understanding of global and regional financial markets and products.

Team player with high diversified skills.

Strong investment background, customer focused, result oriented.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: