Relationship Manager

Job description / Role

Relationship Manager acts as the focal point for the Corporate Affairs department to liaise with the assigned business group, understand the business requirements for a portfolio of specific projects and translate them into actionable plans for the functional specialists to implement,provide technical expertise and management for the design, development and execution of all corporate affairs projects and ensure that the projects meet predefined business requirements and are delivered on time, budget and agreed quality, while ensuring compliance with corporate affairs policies and procedures.

Key Accountabilities:

Relationship Management
- Develop a close working relationship with the CONSUMER BUSINESS GROUP and functional specialists (PR and CSR, Marketing and Branding, Communication, Research and Digital), foster productive communication, identify common goals, and make sure that the final output meets/exceeds the needs of the business in order to manage relationships, and provide superior customer service to improve customer experiences and expectations of quality.

Requirement Gathering

- Liaise with the various team members in the CONSUMER BUSINESS GROUP as required in order to gather their requirements in terms of branding and marketing activities required for their respective group, to present briefs, updates and creative work and to develop a culture of understanding business requirements.
- Develop detailed action/ activity plans for a portfolio of specific projects, for related customer requests, road maps and forecasts, and coordinate these with the functional specialists in Corporate Affairs department, in order to ensure effective integration of work across the department and alignment with the business strategy and the customer requirements.

Corporate Affairs Project Management

- Work closely with functional specialists and the assigned business group and clarify any technical requirements or result with them, in order to ensure a successful execution of the assigned projects.
- Facilitate effective alignment and reporting on corporate affairs projects, and ensure that execution is at all times within stated timelines, quality and budgets while adhering to the corporate affairs policies and procedures.
- Develop, share and ensure compliance with the project plans developed for the managed projects in order to ensure its execution profitably and yield the results as per customer requirements.

Monitoring and Control

- Set-up and monitor ongoing operations of corporate affairs projects in the assigned business group, through metric reporting, analysis and identifying variances from the project plans.
- Monitor and report on project progress and budgets to assigned steering committees as per the agreed timelines and reporting formats.
- Inform project team and senior management of reaching important project milestones and develop and share case studies based on project lessons learnt in order to support knowledge sharing within FGB Group.

Results/ Output Quality

- Review the end result of the corporate affairs project (communication roll out, advertisements, etc.) in the assigned business group and present it to them, and ensure it meets the customer requirements as gathered in the first stage of the project, and liaise with the functional specialists to get any clarifications if required, in order to ensure the output is of highest quality and aligned to customer needs.

Budgets and Plans

- Prepare and recommend the budget for Corporate Affairs project for the assigned business group, monitor financial performance versus budget, monitor projects cost ratios, update the Head of Corporate Affairs on performance gaps with proposals on how to improve performance.

Continuous Improvement

- Identify opportunities for continuous improvement of systems, processes, and practices while taking into account international leading practice, improvement of business processes, cost reduction, and productivity improvement.

Policies, Systems, Processes, & Procedures

- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Ensure all the projects adhere to the established branding, communications, digital communications and PR policies, protocols and procedures in order to maintain consistency across the bank.

MIS and Reports

- Prepare departmental statements and reports timely and accurately to meet FGB Groups and departmental requirements, policies, and standards.

Requirements

Knowledge, Skills and Experience:

Minimum Qualifications:

- Bachelor's Degree in Business Management or Business Marketing

Minimum Experience:

- 6 9 years of experience in account management, in the banking industry and or relevant marketing experience in a financial institution
- Direct marketing and CRM experience is a plus
- Experience in project management
- Experience in working in a matrix organisation structure

Knowledge, Skills, and Attributes:

- Aligned with Corporate values (Knowledgeable, Adaptable, Collaborative, Enterprising, Responsible)
- Knowledge of the banking sector, and FGB Groups products and business strategies
- Strong knowledge of the Groups business, the consumer, the marketplace and all aspects of corporate affairs deliverables, including creative, media, research, and commercial production
- Good functional knowledge and understanding of the business
- Good knowledge and capability of marketing planning
- Ability to deal with people from different cultures and nationalities
- Good relationship management skills
- Excellent interpersonal, verbal, and written communications skills (English is a necessity)
- A good team player, collaborative, adaptable and open-minded and proven ability to build trust with business
- Ability to drive and achieve desired results within the defined time duration

About the Company

Established in 1979 and headquartered in the UAE capital, Abu Dhabi, the bank offers a full range of financial services to business and consumer sectors throughout an extensive network of branches across the UAE.

Internationally FGB has branches in Singapore and Qatar, representative offices in India and Hong Kong and a subsidiary in Libya.

FGBs story of growth and value creation for its stakeholders is a strong one - from Abu Dhabi origins to UAE acquisitions and an international footprint, from Corporate to Wholesale Banking including debt, transactional banking and Islamic products, from burgeoning Treasury to global money markets, asset management and research. Notably in the Consumer market FGB has developed segmented and customer centric products in all categories and brought technology and extra benefits to its customers.

Today, FGB is recognised as a world-class organisation committed to maximising value for shareholders, customers and employees as it focuses on delivering banking products and services that meet client needs and support the UAE's dynamic economy. In line with its commitment to excellence the bank continues to invest significantly in people and technology to provide superior service standards.

First Gulf Bank was awarded the 'Best Bank in the United Arab Emirates' and 'Best Bancassurance' titles at the Banker Middle East Industry Awards 2013. It was also ranked as the 3rd most powerful company in the UAE and 6th leading bank in Forbes' 'Top 500 in the Arab World' list.

First Gulf Bank carries an A+ Long-Term (IDR) rating from Fitch, an A2 Long Term Deposit rating from Moody's, an A+ Long Term Foreign Currency Rating from Capital Intelligence and a AAA Long-Term Financial Institution Rating from RAM Ratings of Malaysia.