Relationship Manager

Job description / Role

Job Description

The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding and meeting their needs with the full range of Private Banking products available.
They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.

Key Roles & Responsibilities

Relationship Management
- Grow customer portfolio size by deepening existing customer relationships
- Retain existing high value clients; grow wallet share with the bank
- Provide advice on potential financial solutions based on identified needs
- Resolve client queries without further escalation, where possible
- Analyse financial requirements customer and match with bank product offerings
- Consultative selling of multiple products to clients based on identified leads
- Analyse and review potential business to ensure maximum profitability
- Collaborate with product specialists to deliver effective client solutions
- Operate within Risk and Compliance framework
- No reported MIS-selling cases

Generic measures of the role
- Growth in product cross-holding ratio
- Sustained, steady AUM growth
- Growth in revenue per customer
- Customer satisfaction scores

Requirements

Qualifications & Skills

Customer Relationship Management (advanced)
Data conversion & reporting (core)
Credit Risk analysis (core)
Legal and Regulatory knowledge (core)
Market/competitor knowledge (core)
Product knowledge (core)
Risk management (core)
Needs profiling & analysis (core)
Negotiation & objection handling (core)
Needs based/Consultative sales skills (advanced)
Social/networking skills (core)
Phone based conversation skills (core)

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.