Relationship Manager

Job description / Role

Relationship Manager - NRP, Priority Banking

Job Details:
Department: Priority & International Banking
Grade: G7
Location: Dubai, UAE
Reports To: Unit Head, NRP

Job Description:
The Relationship Manager is primarily responsible for servicing and managing client relationships under the Priority Banking - Non Residential Pakistani program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the proposed suite.

The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing client relationships and cross sell thereby improving UAE and PK market and client share of wallet with the Bank.

Most essentially, the Relationship Manager will be responsible for creating and managing relationships with the Non residential Pakistani clients residing in UAE.

Key Roles & Responsibilities:
* Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
* Build, understand and sustain relationships with the client's circle of influence (e.g. a parent, mentor, advisor or other family member)
* Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
* Serve as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
* Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
* Retain existing high value clients by growth of wallet with the bank through relationship management activities
* Resolve client queries without further escalation.
* Effectively convert service recovery to sales opportunities and sustained client loyalty.
Client / Business acquisition
* Drive portfolio growth through existing to bank (ETB) and increased product per client (PPC) ratio.
* Based on client profile, map client potential and work towards up streaming to Private Banking segment.
Client Needs Analysis & Consultation
* Offer a consistent yet differentiated client experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of client service matters.
* Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
* Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.
* Carry out suitability assessment of clients
* Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.
* Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
* Read, understand and comply with all provisions of the Group Code of Conduct.
* Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
* Awareness of all the policies and procedures issued in relation to money laundering prevention.
* Ensure KYC compliance for all new to bank and existing clients.
* Ensure zero operational loss and effective complaint management.
* Effective reject management.
* Report any suspicious transaction immediately to the supervising officer of Fraud Control
* Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

How To Apply:
Everything that matters to you in your career and in life, matters to us. Join us as a Relationship Manager and we'll support you to get where you want to go, and to be more of the person you aspire to be.

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/bemore. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)

- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates:
The closing date for applications is dd/mm/yyyy. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion:
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Requirements

* Minimum 4 years of Priority Banking Relationship Manager or equivalent experience
* Certified Financial Planner (CFP) would be useful
* Credit risk knowledge - Advance
* Regulatory knowledge - Advance
* Market and competition knowledge - Advance
* Funds product knowledge - Core
* Treasury product knowledge - Core
* Retail product knowledge - Core
* Sales planning and pipeline execution skill - Advance
* Portfolio management & account planning skill - Advance
* Negotiation and objection handling skill - Core
* Client risk profiling & investment portfolio allocation skill - Intermediate
* Collaboration and team work skill with product specialists to recommend product suite offeringsfor clients - Core
* Social networking and interpersonal skill - Core
* Team Management in preparation of next role - Core
* Data conversion and reporting ability
* Finantic ability
* Client advisory ability as licensed/certified/required by local regulator
* Complaint management ability
* Business judgement/decision ability, based on sound financial and business principles

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.