Job closed
Ref: LP452-302
Job description / Role
Responsible for provision of customer service and sales support to the Excellency clients by:
• Meeting agreed service standards
• Ensuring seamless transaction processing and service delivery
• Provision of support to ensure Sales targets are achieved
• Generating hot leads per month
• Daily check on selected client accounts
• Ensuring respective RM Client Contact Plan MIS is submitted within deadline to the Unit Manager
• Ensure all KYC and Compliance procedures to be complied with and adhered to in transaction processing
• Ensure all customer instructions are authenticated
• TDSS (Time, date, Stamp, signature) all client instructions
• Signoffs are as per authority grid
• Compliance training/awareness is in place
Requirements
Minimum - graduate degree.
• 2-3 years experience in banking operations, with prior exposure in a similar relationship officer role. Targets exposure is not required. Cross-selling exposure is an advantage. Excellency exposure is an advantage.
• Exposure to front end (customer facing) functions in the service industry would be an added advantage
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.