Relationship Senior Manager

Job description / Role

QNB Group, one of the Worlds Strongest Banks and the leading bank in the Middle East and North Africa, is seeking a Regional Operations Relationship Senior Manager for the further expansion of the office in Doha.

With a Net Profit of US$2.9 billion in 2014, a growth of 10.3%, QNB has witnessed rapid international expansion over the past few years.

QNB Group is present, through its subsidiaries and associate companies, in more than 26 countries and 3 continents providing a comprehensive range of products and services. The total number of staff is more than 14,500 operating from over 615 locations.

This role will also coordinate various projects to grow the usage of the Groups International banking products in line with corporate initiatives.

This role will be assisting the Head of International Global Operations Support in managing the provision of International support services for the Groups entities in line with the Strategy of Management ensuring adherence to the Service Level Agreement (SLA) ensuring safe custody of all original customer documentation pertaining to the Groups International operations.

Role Description:
- You will ensure implementation of Group-wide methods and controls that relate to electronic banking International (Conventional & Islamic) including, but not limited to, the Groups internally driven card products, ATM network management, merchant credit card processing,; Acquiring ;Phone Banking; Internet Banking ;S.M.S ; Corporate Cards Management and stored value cards. Ensure that processes are sound and risks are appropriately mitigated in addition to all available and approved Islamic Products
- You will coordinate with the Internal Audit and Group Compliance departments to develop audit plans for branches that have a hand in electronic banking (Conventional & Islamic) related processes.
- You will support the electronic banking projects (Conventional & Islamic) for various corporate initiatives including acquisition conversions, branch/ ATM network changes, new products/ services, and product enhancements.
- You will escalate issues on stability of systems and applications associated with electronic banking transaction processing (Conventional & Islamic). Review trends and determine what changes may be necessary to correct system issues or enhance processing.
- You will report fraud detection and investigation. Establish reporting requirements to look for trends in suspicious transaction activity (Conventional & Islamic) and take action to mitigate fraud risk and customer impact as much as possible.
- You will ensure direct oversight of high volume activity, (Conventional & Islamic) consistently complex issues and/ or high level risk and exposure items that have a significant impact on the achievement of the objectives of the department and potentially the International Operations Department.

Requirements

Bachelor's Degree in Business Administration, Computer Science or any other related fields. MBA is a plus.

12 to 15 years of experience of Banking Operations experience of which at least 5 years in managing Conventional & Islamic International Operations of banks.

About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.