Relocation Consultant – Female

ManpowerGroup Middle East

Dubai, UAE

Ref: HP647-1163

Job description / Role

Employment: Full Time

Our client, a well known & reputable Global company specialising in relocation and moving services . They are currently recruiting for a Relocation Consultant directly reporting to the Relocation Services Manager

MAIN PURPOSE OF THE JOB

The Relocation Consultant (RC) is responsible for coordinating the delivery of local destination service program programs based on company’s Relocation clients’ global policies and benefits.

Act as the primary point of coordination and accountability to Client HR and transferring assignees while maintaining the highest levels of customer service. This includes managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for Company’s Relocation.

Essential Functions and Responsibilities

1. Under the allocation from the management, administer and manage the process of the relocation for the assignee and family from pre-decision trip to arrival, through to settling, ongoing support management and departure. This may also include services like preview trip, home search, school search, settling in and repatriation.
2. Administer initiating documentation from client and establish (and maintain) paper and soft files.
3. Make timely contacts with company’s internal consultants, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs)
4. Coordinate with all internal departments/functions to ensure successful assignee experience.
5. The RC is expected to remain up to date on local as well as expatriate issues in the international community including but not limited to, knowledge about housing market (basic knowledge), international schools, recreation, health issues, public transportation, groceries, ‘Expatriate’ activities, domestic help etc.
6. The RC is expected to maintain inventories of company’s Relocation reference materials for the Expatriate ‘Welcome Kit’ and to keep abreast of useful information that is deemed beneficial for the destination service program
7. Maintain good relationships with international schools (administrators) and to be updating of international schools occupancies and participating in schools invitations to ensure we have full knowledge on the school curriculums.
8. Maintain good relationships with the help of company’s tenancy team on managing our temporary accommodation program for company’s Relocation in Singapore.
9. Manage the 3rd parties providers like field consultants, car rental companies etc and liaise with them in co-ordination of the destination service program for the transferring assignee and family member(s), where applicable.
10. Educate assignees or internal consultants on minor relocation issues as these relate to transferring family, communicate with Client HR (where applicable) regarding exception management specific to individual assignees, including recommendations on specific exceptions to policy; providing status updates, and keeping client HR abreast of issues and solutions that arise such that the Client is not ‘blindsided’;
11. Provide company’s Relocation reports as requested.
12. Work according to the requirements of the Company Quality System.
13. Report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
14. Maintain the Relocations Database – Service Engine / SMARTS.
15. Participate in client/prospect visits and presentations, where required.

Requirements

Person Profile Position Requirements / Qualifications
• A college degree, qualification in Human resources or related discipline highly desirable
• 3-5 years experience in real estate, relocation, human resources and/or accounting or finance.
• Excellent communication and diplomatic skills: preferably with experience in living abroad and / or communicating with all levels of employees, and across cultures.
• Prefer fluent English speaker plus one or more languages
• Must have a strong customer service background with ability to build relationships, proven skills in project and service partner management are required.
• Must be a Team player and self-starter with initiative and drive
• Good computer skills - proficient in Microsoft Office applications (Excel, Word, Access)

Gross Package / Month 15000 plus loccal benefits and bonus

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

  • IT & Telecommunications
  • Engineering & Construction, Oil & Gas
  • Banking, Finance & Legal
  • Sales & Business Development
  • Marketing, Public Relations & Communications
  • Human Resources & Training
  • Customer & Support Services (Secretarial and Administrative)
  • Operational, Supply Chain & Logistics
  • Executive Recruitment
  • Emiratization Solutions
  • Recruitment Program Outsourcing Solutions
  • Managed Service Provider Solutions
  • Talent Based Outsourcing Solutions
  • Outsourced Staffing Solutions

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Service Advisor salaries in UAE

Average monthly compensation
AED 5,500

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