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Job description / Role
POSITION PURPOSE
To carefully and accurately survey the volume of household goods shipments, educate potential clients, sell moving services and provide excellent customer service to assure the client chooses Move One as their preferred moving company.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Accurately estimate the volume of a household goods consignment.
Sell the household goods moving services products for exports, imports, UAE domestic, storage and business moving services.
Sell insurance service in line with above moving services.
Provide customers with reliable and useful information regarding the (domestic and/or international) moving process.
Provide excellent Customer Service to ensure customer issues are resolved.
Carry out pre-move surveys anywhere in the UAE that are booked and scheduled by Sales, Move Coordinators or the Operations Manager.
Estimate accurately.
Work closely with the quoting department to ensure accurate quotes are generated for the potential client.
Ensure all proposals are sent to potential clients within 48 hours of completion of survey.
Routinely and systematically follow-up on all surveys and convert a minimum of 55% of all completed surveys as well as total surveyed volume / revenue potential.
Document all survey and customer data in the Intrack system.
Liaise with the sales team, customer care manager and operations manager to ensure that all information relating to a booked move is being noted and any special requirements taken into account.
Ensure the maintenance of effective relationships with clients.
Ensure superior customer service delivery at all times and to maintain personal presentation and customer service ethics of the highest standards.
Prepare internal documentation as required ensuring that the operations department is correctly advised of packing and uplift of export consignments.
Recognize and act upon sales leads which relate to other business units, whether directly of benefit to the UAE operation or not.
Attend sales, operational and review meetings as necessary to analyze sales and operational performances in comparison to planned objective
Attend and participate in (department) meetings as required.
Other duties as reasonably assigned.
SPECIAL POSITION REQUIREMENTS
Occasionally work outside business hours, weekends
Required to be available around the clock via phone
High level of driving and visiting customers’ homes.
WORK REQUIREMENTS
Work effectively as a team contributor on all assignments.
Interact professionally with other employees, customers and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or without direct supervision.
Requirements
CANDIDATE REQUIREMENTS:
Preference for college graduate or equivalent.
Minimum two years moving and/or sales experience preferred.
Understanding spacial and volume relationships.
Packing experience – especially for fine arts and/or antiques – preferred.
Strong sales and customer service skills are essential
Valid driving license in the country of employment.
Fluent written and spoken English is essential
Excellent verbal communication skills.
Strong level of computer knowledge / literacy.
Attention to detail; strong math skills.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Strong personal and professional presentation styles.
Ability to operate a tablet PC during face-to-face home surveys.
About the Company
For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.
Move One
When it’s Not Just a Box.