Reporting Team Member

Job description / Role

To be responsible of reports generation and KPI's dashboards frequent updatesReports

* Collecting and reporting CS KPI's and to identify gaps in CS unites performance.

* Maintain all CS dashboards and Log all daily events.

* Generate and produce daily, weekly and monthly reports/presentations.

* Ad hoc reports when and as required.

* Provide the managements with necessary update in related to real time performance.

System

* Maintain and ensure reports availability and accuracy thorough CS systems (Cisco ,WFM ,Remedy ,Speechlog , Self-care ..etc)

* Follow up with IT and DW team for reports requirements

Requirements

Industry / Domain

* Customer Care/Reporting

Knowledge and Experience

* 1-2 Years of experience,

* MS Office,

* English & Arabic languages

* Good knowledge of CS application (cisco ,speech loge ,remedy )

Education and Certification Requirements

* Diploma or BSc in BA or relative certificate

Job Specific Skills

* Creativity,

* Planning, Organizing,

* Analytical skills

About the Company

Zain is the newest player in the mobile telecommunication market of Saudi Arabia. We strive to become the preferred choice for voice, messaging, multimedia, call management, data and other services in the Kingdom. Building on the expertise of the Zain Group and the insights of our local team, we are building a trusted and effective telecommunication provider for the largest country in the Middle East.