Reservation Supervisor – Travel and Tourism
Our client, a well renowned Multinational organisation with business in Travel and Tourism, has an immediate requirement for a Reservation Supervisor to join their team in the Dubai office.
The purpose of the role is to manage the operations of the Call Centre, ensuring that reservation queries and online enquiries are converted into confirmed bookings, whilst also maintaining the highest level of Customer Service.
Managing inbound and outbound communication to and from the Call Centre including but not limited to the following;
Promote and sell travel related products and services to achieve and exceed both individual and team targets
Oversee and develop employee performance to ensure the highest level of Customer Service
High level of response to existing and new clients via email, telephone and/or and other means of communication.
MIS Reporting, daily, weekly and monthly utilising both MS Office and the in-house reservation system.
Full training for all employees to ensure that everyone is aware of Company policies and operating procedures.
Working with employees to enhance their potential in relation to the role, empowering performers to go to the next level in their existing role.
Coordination of shift patterns and working hours to ensure that all operating hours are covered.
Minimum of 2 years experience as a Call Centre Supervisor
Travel related industry experience would be preferred
Excellent communication skills, written and spoken, are essential
Good geographical knowledge of US, Canada, Middle East and Europe would be an advantage
Must be computer literate
About the Company
About the Company
Who is focus direct, how can we impact your career?
focus direct specialises as a Search and Selection Boutique Firm since 1999. We recruit professionals who make a difference. We assist with a career, not just a job!
Committed to providing, our clients and our candidates alike with competent, comprehensive and professional service.
We pride ourselves on our responsiveness, flexibility and innovation. Our objective is to deliver tailor – made solutions to suit specific needs.
Our experienced personnel are dedicated to chosen niche sectors, and have several years of experience in each. This means that we can understand your exact requirements, and help you meet your match - whether you are looking for an employee or for employment.
Our Purpose: Adding Value with Impact
Our Vision: “Success through unsurpassed service and reliability”
Our Goal: Bridging gaps by identifying talent for our clients’ organizations Providing careers to our candidates not just jobs
As our candidate, you can expect:
•Timely response to position application, general enquiry and / or follow up
•Honest, constructive feedback and advice
•Fair consideration and honest appraisals of your experience and expertise in relation to a particular career
•A strong sense of respect, dignity, compassion and motivation
•Complete privacy and confidentiality.
Some Industries Serviced: Government , Semi Government, FMCG, Oil & Gas, Transportation, Aviation, Private Equity, Investments, Insurance, Property Development, Specialized IT Software, Telecommunications, Healthcare, Manufacturing