Resident Trainer – MAC

Job description / Role

M·A·C (Make-up Art Cosmetics), a leading brand of professional cosmetics, was created in Canada. M.A.C's popularity has grown through a tradition of word-of-mouth endorsement from makeup artists, models, photographers and journalists around the world. The dedication to our pro roots can be seen in the extensive range of colours, formulas, finishes and tools. Our artists uphold the professional roots and are able to offer advice and tips to ensure customers can recreate fashionable looks at home.

Responsible for delivering training initiatives to the various brands. Must be skilled to the required levels of artistry and customer service appropriate to the relevant brand. The Resident Trainer performs the job tasks of a MAC Artist for the majority of his/her time at the counter. Approximately 80% of the Resident Trainer's time is dedicated to conducting training at the counter or stores within their responsibility.

Requirements

Provide Retail Employee Support by:

* Work alongside MAC Artists at the counter and answer questions pertaining to customer service and product knowledge.
* Lead by example a standard of professionalism and customer service
Identify counter training needs with Retail Managers and meet those needs through one-on-one support.
* Communicate with Retail Manager the Employee's performance, ability, and morale.
Support Trainer, Recruitment and Training Manager and/or Operations Manager in skills assessment within selection process.
* Female Only.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.