| Restaurant Manager – Texas Roadhouse | |
| Alshaya Kuwait Ref: GP435-1513 |
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The RoleThe RoleThe Restaurant Manager is responsible for all front-of-the-house (FOH) functions on an opening, mid- or closing shift to include guest relations, supervision of all FOH staff and staffing levels, proper restaurant ambience, housekeeping, and set-up, food & beverage quality, safety and pace. The Manager ensures that the shift is run in a smooth manner and attends to any unexpected problems or emergencies that may arise. The Manager is assigned a work group consisting of a FOH department (i.e., Front Desk) and/or a profit/cost center such as Retail or Repair and Maintenance. The Manager is responsible for staffing, scheduling, financial goals and staff development of the assigned work group.  |
RequirementsRequirementsPeople:* Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish. Personally intervenes to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas of the restaurant.* Supports and works well with all members of the management team. Communicates with team members, GM, and corporate staff using four way communication.  * Demonstrates and extends same caring for the needs of the guests attitude with staff. Demonstrates skill and care when selecting, orienting, training, coaching, appraising and terminating of staff. Works with GM, team members and HR on disciplinary matters and issues. Cross trains and develops staff to provide opportunities for growth and advancement. * Using learned recovery techniques, successfully resolves guest problems to ensure the guest's happiness with their Cheesecake Factory experience. Documents unresolved situations for corporate intervention.* Takes responsibility for growth and development by setting goals and seeking out knowledge without direction.* Maintains good energy and positive image to guests and staff during the shift. Operational Excellence: * Conducts daily line checks for food quality freshness and standards at the beginning of each shift. Manages expo to ensure food quality, recipe adherence and proper plate presentation. Corrects any food or beverage problems before they reach the guest. Demonstrates thorough recipe knowledge and awareness of food and beverage quality.* Uses opening and closing checklists at each shift. Follows shift plan and conducts pre-shift meetings with staff. Makes adjustments to staffing levels as needed to achieve labor goals.* Achieves and maintains a clean and sanitary environment throughout the restaurant. Demonstrates and promotes safety awareness; handles staff and guest injuries per CCF standards.  Quality Profits: * Achieves financial goals for the assigned area without compromising food or beverage quality and service.* Demonstrates solid knowledge of CCF Policies and Procedures, proper use of forms, payroll procedures, reports, local applicable employment laws and employee file maintenance.  * Minimum 2 to 5 years as a manager in a full service (table service ) restaurant.* Must possess strong leadership skills.* Solid track record of success in previous assignments demonstrating upward career tracking.* Strong communication skills* Must be dependable, reliable and motivated.* Able to work ten hour-plus shifts, with extensive standing/walking.* May lift materials and/or product up to 50 pounds or more. |
About the CompanyAbout the CompanyM.H. Alshaya Co. is a leading international franchise operator for over 55 of the world’s most recognised retail brands, including Starbucks, H&M, Mothercare, Debenhams, American Eagle, Pottery Barn, Pottery Barn Kids, P.F. Chang’s, Office Depot and Boots. The company operates 2,200 stores across 7 divisions: Fashion & Footwear, Health & Beauty, Food Service, Optics, Pharmacy, Office Supplies and Home Furnishings. Alshaya’s stores can currently be found in 19 markets across the Middle East, North Africa, Turkey, Cyprus, Russia, Poland, Slovakia, the Czech Republic and the UK. It employs more than 28,000 people from over 90 nationalities. The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. |
This Position is closed or expired
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