Restaurant Supervisor – Armani Hotel

Job description / Role

Restaurant Supervisor - Armani Hotel Dubai

To assist the Outlet Manager and Assistant in supervising of team members, by proactive and interactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their meal experience.

At Armani Hotels & Resorts we are dedicated to nurturing our employees natural talent; being an Ambassador of the Armani Brand we are seeking individuals to work with 'the right attitude', demonstrating sincere, respectful and warm hearted service. Precisely and confidently you will work with us cultivating our multi skilled and empowered Teams.

Requirements

NATURE & SCOPE:
Support the F&B team to achieve the departmental goals and service level standards at all times.

Implement system improvements and administrative effectiveness to ensure a customer focused and solution oriented service is offered to external and internal customers at all times.

PRINCIPAL ACCOUNTABILITIES:
- To ensure that relevant grooming standards adhered to, both personally and by the team, reflecting a professional image for our guests.
- To attend pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
- To replace the manager in their absence and lead the pre-service briefings in and to attend F&B meetings
- To meet and greet guests in a professional and efficient manner
- To ensure that mise en place levels are maintained accurately
- To present the menu and wine list
- To take guest food and beverages requirements / orders
- To prepare table plans according to reservations
- To treat all ambassadors with respect and integrity.
- To ensure that tables are appropriately cleared and re-set according to reservation plans
- To co-ordinate the service of food and beverages together with Manager and Sommelier efficiently and accurately
- To prepare and present bills accurately
- To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
- To report and follow up all maintenance defaults affecting efficient and professional delivery of service
- To wish “farewell” to all guests, ensuring guest satisfaction has been reached
- To perform all duties related to restaurant opening / closing shifts
- Maintain accurate and complete knowledge of all products (F&B), services, facilities, equipment, procedures and policies, standards, promotions and activities, business requirements, etc.
- To ensure record of all guest orders and transactions through Micros EPOS
- To maintain accurate cash floats at all time ensuring efficient billing
- To communicate clearly and effectively within the team
- To ensure that any matters relevant to guests satisfaction are communicated appropriately, allowing for corrective measures to be taken
- To serve food and beverage according to guest’s needs and expectations
- To maintain HACCP

About the Company

Emaar Hospitality Group LLC, the wholly owned subsidiary of Dubai-based global property developer Emaar Properties PJSC, manages the company’s growing roster of hospitality and leisure projects. Emaar has expanded into hospitality and leisure in line with its Vision 2010 to become one of the most valuable companies in the world through a two-pronged approach of geographic expansion and business segmentation.

With total assets of development value US$1 billion (AED 3.67 billion), Emaar Hospitality owns and manages a diversified portfolio of hospitality assets such as hotels, serviced residences, golf resorts, Dubai Polo and Equestrian Club, recreation clubs, the Dubai Marina and associated yacht club.

Emaar Hospitality Group’s vision is to be recognized as the premier global provider of personal, innovative and memorable lifestyle experiences.

In tandem with the development and management of first class leisure facilities, Emaar Hospitality has rolled out The Address Hotels + Resorts, with a commitment to building a world-class 5 star hotel chain in under a decade.