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Job description / Role
Key functions:
1) Responsible for the day-to-day and long-term operations and financial success of the retail division.
2) Identify new retail opportunities in order meet the group’s competitive objectives within the marketplace. (new retail brands)
3) Ensure that the retail concept is implemented in a defined number of stores.
Duties and responsibilities:
• Develop a retail business strategy that is in line with the brand image to maximize retail performance and profitability
• Alignment between all areas of the business to ensure customer needs are met
• Oversee, support and monitor existent retail stores
• Define targets and budgets for retail stores in cooperation with the Brand Managers for yearly forecasts
• Control all aspects of stock management and guiding the team towards achieving targeted stock levels and minimizing stock loss,
• Lead the implementation of new retail stores, including strategic resource allocation and organization structure, leadership, sourcing and integration
• Provide strong leadership to the fashion retail staff in the stores, ensuring high morale, team work and good employee relations, at all levels
• Coach and develop direct reports
• Ensure all divisions within the retail area are properly staffed and monitored
• Maintain high quality consciousness within the business
• Able to meet and subsequently exceed performance targets ensuring profitability of the retail stores
• Ensure consistent and measurable standards of customer services cross the business
• Ensure “Management by Objectives” process is systematically applied within all stores
• Ensure compliance to all group systems, guidelines & policies
• Supervise and provide guidance to subordinates
• Frequent market visit is essential for this role to review operational standards and monitor quality of customer service.
• In liaison with the Human Resource Department, appraise the performance of subordinates
Report to: CEO
Work closely with the Brand Manager(s), Buyer, Purchasing Manager, Sales Manager and Area Manager, Merchandiser(s)
Requirements
• Have 7 years of experience in retail management / store operations management.
• Experience with FMCG company, fashion retail company and/or luxury goods company.
• Extensive knowledge of the retail industry in the Gulf region and UAE experience is a must.
• Hold a bachelor degree
• Financial management skills and the ability to maintain financial discipline.
• Leadership skills, ability to motivate and train others
• Have excellent presentation and negotiation skills
• Have good communication skills, both written and verbal.
About the Company
The foundation for AMZ Group was laid in 1999 with the opening of our first retail store. The motivation behind this was a strong personal passion for quality products and superior experiences. With this mindset of offering customers excellence as our guiding principle the group has continuously grown and diversified; in 2002 successfully branching into hospitality. Today AMZ Group consists of a diversified portfolio of businesses and is looking to grow even further through our 400 employees, whom all share a common passion for offering excellent services in a sustainable way.