Job closed
Ref: MP237-110
Job description / Role
Retail Flagship Manager - Central (Buraidah)
Manage day to day operations of outlet, recourses, budgets, sales team, and facility to provide elite One Stop Shop concept to an important customer touch point.
* Respond, resolve customer complaints by identifying the issue if it's either technical (IT/network) or customer care issues to be forwardedto concern department
* Follow up with other departments to ensure issues are resolved in a timely manner
* Monitor, maintain stock level and making key decisions about stock control to ensure availability of products for the customer.
* Validate and approve stock orders to forward it to concern department.
* Review and approve petty cash to be forwarded to finance.
* Submit E-Pay balance request after getting the needed approvals,
* Ensure proper opening and closing shifts processes are implemented.
* Extract, Collect, Filter raw data from the sales system and ensure it's readable.
* Review and analyze (Orders, Payment, Cash Sales, Stock On Hand, Issued stocks, Bill Payments, Activation, DMS, Mystery shopper) reports.
* Review and analyze daily transactions through IDMS.
* Analyze sales figures and forecast future sales
* Discuss and explain target and current achievement, team issue, any suggestion for improvement with the team on a weekly basis.
* Managing and motivating a team to increase sales and ensure efficiency.
* Check with the supervisor the daily check list and following up issues if there is any within the other departments (IT, Sales Support, Customer Care, Logistics, etc.)
* Ensure standards for quality, customer service and health and safety are met.
Requirements
Industry / Domain
* Telecom Retail
Necessary Knowledge and Experience
* ( 3-5 ) Years of Experience,
Education and Certification Requirements
* Bachelor in Business Administration
Job Specific Skills
* Sales Skills
* Leadership Skills.
* Analytical Skills.
* Problem Solving and Decision Making.
About the Company
Zain is the newest player in the mobile telecommunication market of Saudi Arabia. We strive to become the preferred choice for voice, messaging, multimedia, call management, data and other services in the Kingdom. Building on the expertise of the Zain Group and the insights of our local team, we are building a trusted and effective telecommunication provider for the largest country in the Middle East.