Retail Flagship Supervisor

Zain

Riyadh, Saudi Arabia

Ref: MP237-109

Job description / Role

Employment: Full Time

Retail Flagship Supervisor - Central (Buraidah)

To supervise Sales Team and ensure all needed tools and equipment are ready and to prepare/provide the sales report to the retail coordinator, to Provide elite One Stop Shop concept to an important customer touch point Prepare Shifts

* Ensure store is prepared with brochures and stock to start the shifts.
* Ensure that all customer consultants are prepared and ready before starting their shift.
* Distribute current stock/products to customer service consultant and calculate stock with cash on the end of the shift.
* Print, check charging machine report on the end of every shift.
* Check payment receipt and ensure customer signature on them.
* Check, print the balance on the payment devices on the end of every shift.
* Prepare/submit stock, cash, receipt, report to the retail consultant coordinator.
* Monitor employees sales reports and focus on weaknesses
* Communicate with other department to solve issues facing customer consultant
* Receive, solve customer complaints and forward the technical issues to technical department
* monitor ,motivate customer consultant to achieve target
* Monitor current market and competitors promotions
* Follow up on customers' orders and issues

Requirements

Industry / Domain:
* Telecom Retail (preferred)

Necessary Knowledge and Experience:
* ( 2 ) Years of Experience

Education and Certification Requirements:
* Diploma

Job Specific Skills:
* Sales and Supervision Skills.
* Analytical Skills
* Problem Solving and Decision Making.

About the Company

Zain is the newest player in the mobile telecommunication market of Saudi Arabia. We strive to become the preferred choice for voice, messaging, multimedia, call management, data and other services in the Kingdom. Building on the expertise of the Zain Group and the insights of our local team, we are building a trusted and effective telecommunication provider for the largest country in the Middle East.

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