Retail Floor Manager

Job description / Role

Retail Floor Manager - Qatar Duty Free - Doha

The Retail Floor Manager is reponsible for the day- to day running of QDF stores in accordance with overall company policy. The person will spend a lot of its time on the ground in our 24 hour operation, finding new ways to improve the commercial performance of Qatar Duty Free by increasing its turnover and maximising profitability- through people. He /She will ensure promotions are accurate and merchandised to the company's standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care met / exceeded.

Accountabilities:

Sales and Customer Service:
- Managing and motivating a team to increase sales and ensure efficiency.
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analysing sales figures and forecasting future sales.
- Using information technology to record sales figures, for data analysis and forward planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need.
- Managing stock levels and making key decisions about stock control.
- Ensuring standards for quality, customer service and health and safety are met.
- Resolving health and safety, legal and security issues.
- Work to create a win- win situation where customers are satisfied and have a great experience shopping in Qatar Duty Free.
- Updating colleagues on business performance, new initiatives and other pertinent issues.
- Maintaining awareness of market trends in the retail travel industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
- Initiating changes to improve the business
- Dealing with sales, as and when required.
- Attending and chairing meetings

Marketing and Promotions
- Organising special promotions, displays and events.
- Participate in company official stock takes:arrange all areas, schedule staff, coordinate with Stock Control department, monitor accuracy & process whilst stock taking.

Staff
- Work with the HR and Training and Development team to ensure relevant and regular training interventions are delivered to all retail staff to ensure the highest retail standards and customer service.
- Manage employee related disciplinary issues in line with company policy

Stock Control and Handling
- Ensure full understanding and adherence to the correct procedure for the correct movement of stocks.
- Make sure dated or short stocks are identified well in advance and take action to avoid lost sales opportunities.
- Report and resolve any problem related to stock loss or damage by liasing with relevant departments such as Stock Control, Security and or concerned other entities..

Cash
- Ensure that the set procedures in relation to all cash handling operations are enforced as outlined in the Finance Policies and Procedures Manual. Accountable through the Supervisory team for all monetary transactions and that any variations are investigated and dealt with as appropriate
- Execute the highest degree of security awareness and adherence to policy in all areas of payment, customer transactions and approvals where required, through training, communication and regular checks as per company policy and procedure.
- Audit cash variance reports & returns reports.

Requirements

- Essential Bachelor's degree
- Financial knowledge of Cash handling, banking and working with budgets
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports
- Preferred
- Bachelor's degree
- Previous Experience
- Essential
- Expert - minimum 7 years of job-related experience required
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business
- Knowledge of the business environment in the region and ability to tap into networks to stay current.
- Experience working in the Middle East; international business or luxury market experience
- Prior experience with Duty Free or airport
- Operational knowledge of a retail environment

Job Specific Skills:
- Leadership skills- Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members. Ability to develop, plan and execute strategies to maximize opportunities highly organized and able to adapt quickly to changing priorities. A hands- on retail operator who is flexible around the needs of 1 24 hour business.
- Customer focus, tracking Budget Expenses ,Pricing, Market Knowledge, Staffing, Results Driven

Competencies:
- Ability to lead by example, strong leadership profile.
- Ability to communicate with people at different level on daily basis which include passengers / customers, Airports staffs & Head Officem Security, Airport Police...etc
- Planning /Organising
- Judgment & Analysis
- Flexibility
- Negotiation / Influencing
- Excellent Decision Making Capabilities
- Problem Solving
- Business Acumen
- Cultural awareness and sensitivity exemplified by the ability to blend multi- cultures into harmonious team
- Appropriate stature and comfort in working with Senior Managers and Airport Officials
- Ability to work independently, exercising sound judgment
- Ability for building political and interpersonal relationships and partnerships

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.