Retail Operations Project Manager

Job description / Role

Retail Operations Project Manager - KSA, Medina

Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.

The Role:
With your extensive retail experience you will be an integral part of the Central Operations Team which supports multi-brand retail operations in Saudi Arabia and ensures regional profitability. This role will be based in Medina.

You will:
* Visit stores and identify areas for improvement whilst ensuring retail best practice initiatives are in place
* Monitor trading hours and trading and promotional license compliance
* Assist with store openings and project manage new mall openings in conjunction with all Alshaya partners
* Focus on KPI compliance and action plans targeted at loss prevention, audit, customer service, and customer feedback scores
* Build strong relationships with mall management/marketing teams to ensure Alshaya maximizes every opportunity
* Visit the warehouse regularly and review supply chain activity to ensure stock flow into stores is managed efficiently
* Help chair weekly operations meetings and drive relevant agenda points
* Mitigate risk and protect the company and brands' reputation
* Support the expansion of all brands within KSA.

Requirements

* Considerable experience gained in retail, specifically working in large multi-country, multi-brand organizations
* A developed management style with a mature and logical approach to problem solving
* Effective project management, organizational and prioritization skills
* A high degree of self-motivation with a disciplined pro-active approach
* Strong communication skills and the ability to set clear direction in order to motivate, influence and guide stakeholders.

Arabic language skills are an advantage.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.