Job closed
Ref: NP982-27
Job description / Role
Responsible for managing a team of retail staff within the showrooms, coordinates and ensures timely availability of stocks, sets up visual displays, and assists customers and staff during business hours.
• Manage retail staff, including cashiers and sales associates working on the shop floor.
• Work on the visual store displays.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Handle customer questions, complaints, and issues.
Requirements
University Graduate.
Customer Service focused
Must have manged a team of Sales Staff in a retail store environment.
A minimum of 3 years in a similar role.
Excellent PC Skills
Good Communication and Interpersonal Skills.
About the Company
A leading retail company in Kuwait.