Job closed
Ref: MP237-61
Job description / Role
Work on retaining customers with all provided tools.
* Achieving Retention ratio.
* Handling and closing customers' Requests through Remedy within SLA.
* Quality of Calls & Remedy.
* Highlighting the main causes and reasons beyond customers' requests of line termination and port out to other operator.
* Follow up & escalate customers' issues and complaints to concern teams.
Requirements
* Diploma degree or High School.
* One year relevant experience in a similar role.
* Excellent command of both written and verbal Arabic and English.
* Communication skills.
* Negotiation skills.
* Presentation skills.
About the Company
Zain is the newest player in the mobile telecommunication market of Saudi Arabia. We strive to become the preferred choice for voice, messaging, multimedia, call management, data and other services in the Kingdom. Building on the expertise of the Zain Group and the insights of our local team, we are building a trusted and effective telecommunication provider for the largest country in the Middle East.