Ref: HP662-577

Job description / Role

Employment: Full Time

A luxury jewellery brand is seeking a Sales Advisor for their Boutique in Kuwait.

Accountabilities:

* Maximize sales opportunity deriving from any entrance in store.
* Contribute to the KPIs achievement.
* Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints).
* Handle sales process as per delivery standards (from Welcome to Packaging).
* Grant extraordinary service when dealing with any client / prospect / browser.
* Enrich CRM data base with clients granting KPIs quality in data collection.
* Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities.
* Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex. follow up on watch maintenance).
* Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
* Ensure that all front area of the shop is neat, clean and products are displayed as per VM guidelines.
* Perform all AFSS front office activities directly related to final customers (take in charge item to repair brought back by customer, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
* Perform in-store simple AFSS activities (strap change, buckle change or adjustment, jewellery and silver gift simple cleaning, etc.).
* Perform all the back office activities (data entry, products receiving, intrashops movements, daily closure, stock counting).
* Highlight to Store Manager any need to replace / refresh all sales support materials (props, trays, slips, tags, etc.).
* Act as proactive point of reference for Service Centres (for estimates, follow up on repairs status, lead-times, etc.) and for Customers (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.)

Professional Competencies:

* At least 3/4 years' experience working with a luxury/fashion brand.
* Knowledge of luxury products
* Selling skills
* Store procedures
* Marketing and CRM techniques and tools
* Knowledge of English
* Knowledge of business applications relevant to the specific profile (Taxi, Beanstore, CRM)


SR Group is acting as an Employment Agency in relation to this vacancy.

Requirements

Professional Competencies:

* At least 3-4 years experience working with a luxury/fashion brand.
* Knowledge of luxury products
* Selling skills
* Store procedures
* Marketing and CRM techniques and tools
* Knowledge of English
* Knowledge of business applications relevant to the specific profile (Taxi, Beanstore, CRM)

About the Company

Carter Murray is a specialist recruitment consultancy specialising in the placement of marketing professionals into professional services firms, the financial services sector, multi-national corporations and global brands from our offices in London, Dubai and Sydney. Carter Murray is a member of The SR Group, a specialist global recruitment consultancy founded in 1987, operating in the niche markets of Taxation, Legal, HR and Marketing recruitment. From the worlds largest companies to small owner-managed businesses, we recruit at all levels for a complete cross-section of clients. Our clients include the full range of UK and international professional services firms and financial services companies. We recognise that they expect an exceptional level of service and a real knowledge of todays highly specialised market.Each of our consultants personally manages their own clients and specialises in specific areas of this key marketplace. We take the time to really understand both parties needs and provide focused and consistent advice.

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