Sales Assistant - GUESS

Job description / Role

Sales Assistant (x8) - GUESS - Gulf Mall, Doha

To deliver superior customer service through identifying customer needs, offering advice, demonstrating suitable products, building a relationship of trust with the customer and ensuring all standards are maintained as per policy in order to achieve sales targets and cultivate customer loyalty whilst upholding the image of the Brand.

Functional Responsibilities will included but not be limited to:
- Understand monthly target and formulate a personal strategy to achieve.
- Welcome all customers in a warm and friendly manner, ascertain customer needs and confidentially recommend and demonstrate suitable products accordingly. Discuss all the positive elements of each product and where possible, promote link selling with an overall view to meet the customers needs and maximize upon the sales opportunity.
- Ensure all products are displayed according to brand standards, the product and area of responsibility is clean, tidy and if available, replenished upon sale.
- Ensure the customers payment is processed in line with Company policy
- Where applicable, ensure the customer is fully informed of delivery schedules and the product reaches the customer in perfect condition.
- Handle any customer complaints in an attentive, professional, friendly and supportive manner with a view to limit the requirement to escalate to Management. In the case of serious Customer Complaints, escalate the matter to Management, informing the customer of your actions and the Manager the nature of the complaint.
- Maintain a customer database, capturing all relevant information that will enable accurate marketing of new lines to market. Capture any leads from current customers and contact new customers accordingly
- Inform regular customers on special offers, promotions, events or new lines to market
- Check stock levels daily, orders made and expected delivery manifests to maintain full stock availability. Inform management of any potential stock shortages
- Continually update on product knowledge, market trends and competitor analysis in order to speak confidently to each customer about the market vs. your brand offering.
- Complete and submit reports as per management requirement
- Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale

Requirements

- High School Degree
- 1-2 years of retail sales experience
- Experience of working in a customer facing environment

Job-Specific Skills:
- Good verbal communication skills, some lifting, ability to stand for a minimum of 8 hours
- Knowledge of English essential.
- Other languages including Arabic, Russian and Chinese preferable.

Behavioural Competencies
- An eye for fashion trends & Friendly
- Ability to confidently interact with all customers
- Understanding of the impact of Excellent Customer Service and resulting sales

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.