Sales Associate – H&M

Job description / Role

Sales Associate - H&M - Aseer Mall - Abha - Saudi Arabia

H&M offers fashion and quality at the best price through a broad and varied range of fashions for the entire family. The collections are extensive and new items come into the stores every day. This way, the stores are renewed and customers can always find something new at H&M. The goal is that it should be easy and inspiring to shop at H&M. The customers should always be able to find a good deal.
The diversity of the fashion range allows all of the customers to find what they are looking for to complement their own personal style. There are several different concepts within the women's, men's, teenage and children's departments. All in all, the concepts consist of modern basics, current fashions and clothes that reflect the absolute latest international trends. The collections are supplemented by matching accessories, underwear and sleepwear.
The entire fashion range is seasonal. Cut, colours and garment types are constantly being replaced or renewed to keep up with current trends.
The H&M store is now a well-established presence in most prominent shopping streets with considerable customer flows around Europe and in North America. In London, for example, H&M is located on Oxford Street, in Paris on Boulevard Haussman, in Milan on Corso Vittorio Emanuele, in New York on Fifth Avenue and in San Francisco on Powell Street.
The store environment at H&M is comfortable, inspiring and generates well-being. It is very important to give customers ideas and inspire them to choose things that suit their own style. Displays and mannequins are used to provide customers with inspiration for how to match clothes. H&M also helps customers to find their way around the collection and to combine garments and accessories successfully.

Role:
The role of a Sales Associate who will work in such a store is to provide excellent customer service at all times and assist customers throughout their time in the store. They must attend all training sessions with a view to increasin product knowledge so as to have greater knowledge about the products that the store maintains.

Responsibilities:
* Provide excellent customer service
* Process till transactions quickly and accurately
* Advise customers on latest trends
* Be able to turn customer service into sales
* Actively seek to maintain and improve store retail standards on selling floor, service areas and stockrooms
* Fully follow operating procedures, and provide customers with complete service and an enjoyable shopping experience to maximize sales.

Requirements

* Retail fashion experience or a service oriented background preferable.
* General good level of education - literate and numerate.
* Must be able to communicate in English.
* Ability to demonstrate an aptitude for positive, upbeat communication and a desire to sell.
* Motivated and energetic. Willing to work in a multi national environment.
* Flexible, and able to work under pressure.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.