Sales Associate – Mothercare

Job description / Role

Sales Associate - Mothercare - (KSA-WP)

With over 40 years of experience, Mothercare is the UK's premium retailer for the mother-to-be, her baby and young children. Mothercare currently operates 250 stores in the UK and 221 franchise stores in 44 countries worldwide. Mothercare has a premium image throughout the world, earned through the highest quality of its products and professional customer service. All products sold in Mothercare stores meet the toughest European safety standards (certified to European Safety Standard ECE R44.03).
Mothercare has been present in the Middle East since 1984. It has established itself as the leading brand offering the finest quality fashion, home and travel accessories for children and mothers to be.
Mothercare offers a unique one stop shopping experience for children and their parents through the widest assortments of fashion and basics for babies, children 1-10 years and maternity wear. A comprehensive range of Feeding, Bathroom, Bedroom and Travel accessories is also available in most stores.
With home delivery and assembly service (where available), combined with a 6 months guarantee on Nursery, Pushchairs and Car seats, customers are reassured of the highest quality products and service.

The Role:
The role of a Sales Associate who will work in such a store is to provide excellent customer service at all times and assist customers throughout their time in the store. They must attend all training sessions with a view to increasing product knowledge so as to have greater knowledge about the products that the store maintains.

Responsibilities:
* Provide excellent customer service
* Process till transactions quickly and accurately
* Advise customers on latest trends
* Be able to turn customer service into sales
* Actively seek to maintain and improve store retail standards on selling floor, service areas and stockrooms
* Fully follow operating procedures, and provide customers with complete service and an enjoyable shopping experience to maximize sales.

Requirements

* Retail fashion experience or a service oriented background preferable.
* General good level of education - literate and numerate
* Must be able to communicate in English.
* Ability to demonstrate an aptitude for positive, upbeat communication and a desire to sell.
* Motivated and energetic. Willing to work in a multi national environment
* Flexible, and able to work under pressure.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.