Sales Associate – Topshop

Alshaya
Qatar

Ref: GP435-2237
Alshaya

The Role


The Role


Topshop appeals to students, professionals, fashion taste makers and high profile A list starts alike. With over one million customers visiting the stores every week in persuit of an up-to-minute fashion fix, the average customer cannot be defined by age, but instead her love for fashion.
Since it launched in 1964, Topshop has become a major style authority with over 300 stores in the UK and 100 stores overseas. In 2005, Topshop showed its own acclaimed in-house designed collection Unique as part of the official London Fashion Week schedule, which subsequently forged exclusive partnerships with international boutiques. An early pioneer of high street/ designer collaborations, partnerships with some of history's most iconic fashion names such as Celia Birtwell and Kate Moss.The role of a Sales Associate who will work in such a store is to provide excellent customer service at all times and assist customers throughout their time in the store. They must attend all training sessions with a view to increasing  product knowledge so as to have greater knowledge about the products that the store maintains.

* Provide excellent customer service
* Process till transactions quickly and accurately
* Advise customers on latest trends
* Be able to turn customer service into sales
* Actively seek to maintain and improve store retail standards on selling floor, service areas and stockrooms
* Fully follow operating procedures, and provide customers with complete service and an enjoyable shopping experience to maximize sales.

Requirements


Requirements


* Retail fashion experience or a service oriented background preferable.
* General good level of education - literate and numerate.
* Must be able to communicate in English.
* Ability to demonstrate an aptitude for positive, upbeat communication and a desire to sell.
* Motivated and energetic. Willing to work in a multi national environment.
* Flexible, and able to work under pressure.

About the Company


About the Company


M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies.

Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
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