Sales Assurance Analyst, Private Banking (6 Months Contract)

Job description / Role

Job Description
- To furnish error free Private Banking (PVB) IS deals and PVB Banking Transactions for further processing in various Booking Centres.
- Execution of the day-to-day Investment deals and Banking transactions, with quality controls to ensure timely and robust checking of transactions and maintenance of sound operational controls to meet local / regulatory and internal requirements.
- Ensuring timely processing of Investment deals and Banking transactions by Ops/BCs through periodic monitoring activities and timely identification, reporting & support resolution of documentation gaps if any.

Key Roles & Responsibilities
- Check & process Private Banking (PVB) Investments and Banking transactions as per checklist prepared. Quality check to mitigate any potential miss-selling risk.
- Conduct call monitoring based on PVB call monitoring Standard Operating Procedure.
- Ensure all Investment deals and Banking transactions are processed within the cut off time for the day
- Ensure data integrity on the soft copy log
- Follow-up to ensure timely & accurate execution of deal.
- Maintenance of Register / Tracker & follow up with case status.
- Record & escalate SLA breaches.
- Prepare monthly KRI for PVB Investment & Banking transactions.
- Continuous liaising with RM/ Unit Heads for error rectification.
- Taking necessary approvals from Business Heads as per the requirement.
- Recommend improvements in sales/suitability/banking processes related to improve TATs; coordinate with deliverables with stakeholders towards End to End process management.
- Attending training sessions for new product launch for the understanding product key features and risks and liaising with product team for further clarification.
- Providing necessary information to Operation Risk department for any complaint raised by customer or doubt/ query highlighted by OR team.

Requirements

- Knowledge of Private Banking Operations, Products, Processes
- Auditing and Review skills.
- Energy, tact, patience.
- High level of analytical skills, ability to constantly juggle between complex high priority issues on product delivery/customer servicing & strong ""people"" skills.
- Exposure to cross-functional interactions and ""best in class"" businesses.

Closing Dates
The closing date for applications is 07/04/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.