Sales & Operation Manager

Job description / Role

- Managing and motivating a team to increase sales and ensure efficiency;
- Managing stock levels and making key decisions about stock control;
- Analyzing sales figures and forecasting future sales volumes to maximize profits;
- Analyzing and interpreting trends to facilitate planning;
- Using information technology to record sales figures, for data analysis and forward planning;
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;
- Ensuring standards for quality, customer service and health and safety are met;
- Organizing special promotions, displays and events;
- Attending and chairing meetings;
- Updating colleagues on business performance, new initiatives and other pertinent issues;
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
- Design, develop, and implement comprehensive and integrated marketing, communications, sales and promotion strategies to targeted groups, including new contacts and potential customers.
- Conduct research that includes product mix, competitive analysis, pricing, USPs, and market trends to assess actual and potential market opportunities or increase market share.
- Determine the demand for products, its competitors, for wholesale and retail markets.
- Develop pricing strategies with the goal of maximizing the companys profits or market share as well as ensuring customers satisfaction.
- Design and implement various corporate marketing strategies and develop activities that maximize consumer experience and customers loyalty program.
- Establish marketing/sales information systems and database to include customer feedback analysis.
- Expand and develop new business units, products and territories and identify additional business opportunities.
- Manages and improves the operational systems, processes and policies in support of organizations mission.
- Support better management reporting, information flow, business process, and organizational planning.
- Contributes to short and long-term organizational planning, including initiatives geared toward operational excellence.
- Oversees overall operational, financial and resources management, planning, systems and controls with the CEO.
- Develops and maintains annual budget with the CEO office.
- Performs on-going in-depth analysis of sales, sales agreement and promotion performance data.
- Measures and reports sales & profit performance on a regular basis
- Oversees with other managers, proper staff allocations and resources work schedules
- Oversees employee performance management, training and development.
- Performs other tasks as required by the CEO office.

Requirements

- University Graduate.
- Minimum of 5 years work experience in a successful Retail Company.
- Excellent Business management experience
- Strong operational and people management skills
- 3 Years plus of Multi-site / Multi Store retail operations experience.
- Computer literate
- Excellent communication, analytical, influencing and negotiation skills.
- Self-motivated and passionate about driving the business and achieving success

Preferred Skills
- Customer Service Focus
- Experience in opening new stores.

About the Company

A leading retail company in Kuwait.