Sales Specialist

Job description / Role

Objectives:
To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

Main responsibilities:
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
- Demonstrate and maintain product knowledge, paint trends and in-store promotions at all times.
- Maintain personal grooming standards as advised by the Grooming Policy.
- Maintain clean and organized display and stock areas.
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
- Comply with all company policies and procedures as per the employee handbook.
- Recruit customers for the database, accurately entering their details on the POS system and Data Cards.
- Minimize exposure to stock loss through vigilance on sales floor and appropriate product handling.

Reporting to: Store Manager
Other interactions: customers
Desired start date: 01/05/2015

Requirements

- Retail sales background with strong customer service and organizational skills.
- Paint/Design experience advantageous.
- Drive for Results.
- Team Working.
- Conceptual Thinking.
- Building Relationships.
- Influencing.

About the Company

Established in 1918 by Katsujiro Iwai, Kansai Paint Co., Ltd. has grown into Japan’s largest and most progressive manufacturer of Decorative, Automotive, Industrial, Protective and Marine Coatings. Today, the company enjoys a well-established position as one of the world’s top ten paint manufacturers.

Our mission is to contribute to society by providing eco-friendly and value-added coating materials and services tailored to customer specifications. Some of our paints and coatings products are known to instill the surfaces they coat with special functionality. These features, driven by strong investment in research and innovation, are strongly acclaimed by our customers and have been earning Kansai Paint a reputation for exceptional reliability in a wide range of fields. In order to realize new innovations in coating materials, our management philosophy encourages employees to undertake new challenges and remain continuously engaged with our customers, so that collective wisdom and knowledge can enable the creation of new technologies, products and solutions.

With nearly 10,000 employees worldwide, and 41 operations across Asia, America, Europe and Africa, the various products provided by Kansai Paint and its Group companies are highly valued around the world. Our customers are based in Japan, Europe, the United States, Africa and Asian countries such as China, India and the Middle East, playing important roles in the protection and beautification of all types of products and merchandise.