Sales Support Co-Ordinator

Job description / Role

Salesforce Support:
- Contact customers and prospects to arrange appointments.
- Provide sales representatives with details of customers’ orders and requests for quotations, and make them
aware of any problems likely to affect customer relationships.
- Handle phone calls or acknowledge customers’ e-mails for representatives who are away from the office.
- Manage the correspondence and communication between the sales team, clients and company departments
- Arrange travel or accommodation for sales representatives and process their claims for business expenses.
- Schedule diaries
- Process new sales leads until qualification and conversion to accounts.
- Collaborate with sales teams to understand customer requirements, to promote the sale of company
products, and to provide sales support.
- Respond to request for quotations, prepare quotations
- Create sales or service contracts for products or services.
- Attend trade shows and seminars to promote products or to learn about industry developments.
Order Administration
- Handle incoming orders from sales representatives or via mail, fax, telephone, e-mail and online ordering.
- Process orders, create sales documents, send an acknowledgment to the customer and email or phone with
updates on order fulfillment and delivery.
- Check stock availability or production schedules and forward the order details to production and distribution
departments.
- Follow up with production, logistics departments and others for timely delivery of orders and their documents.
Records and Reporting
- Monitor customer accounts, create and maintain customer records
- Document account activities, generate reports, and keep records of business transactions with customers
and suppliers.
- Keeping track of sales targets
- Log any customer problems or complaints and prepare regular reports as summary
- Maintain sales forecasting reports and budgets.
- Prepare sales statistics and reports on sale

Requirements

We are looking for hard working, Western Educated admin professionals for this position. The role is working for a German company and requires a high level of professionalism and dedication. Candidates must be based in Ras Al Khaimah and prepared to work 5 days a week from 9am-5pm.

About the Company

Vantage Hospitality is a boutique hospitality advisory company offering recruitment services to all clients within the Hotel, Leisure and Travel industries throughout the Middle East. Our specialist consultants have been advising in the region for over a decade and can offer excellent, industry specific advice to candidates in their search for the best next step in their careers. We work with a wide range of highly reputable clients throughout the region, enabling us to offer some of the most exciting and progressive opportunities to our candidates.