Sales Trainer

Job description / Role

Salary: AED 20,000 - 25,000 (Per Month)

A leading retailer is keen to hire a Sales Coach/Trainer to be an ambassador for this company, who represents, promotes and implements the training program. As a Sales Trainer theyassist the team in each boutique to grow and improve client satisfaction by taking service from excellent to exceptional.

Responsibilities:
- Ensure that the sales associate know, understand products and apply recommendations at all times.
- Listen, observe and evaluate the sales associate in real-life situations and role play.
- Analyze and debrief with the sales associate; identify their strengths and points to improve on; link their performance to Mystery Shopping results and make them aware of Client Experience Barometer scores.
- Create an individual action plan and have each sales associate take responsibility for its application; if required, help the sales associate implement this action plan, monitor its application, and use the Follow-Up Booklet and Notebook to check on progress.
- Inform the Boutique Manager & General manager of KSA and Bahrain of progress made by the sales associate and of action plan; consult with the Boutique Manager on the sales associate individual development plan.
- Make full and expert use of coaching tools (role play and scenarios).
- Coach the team on the sales techniques and products training.
- Take part in brand activities at international level and provide regular feedback (e.g. propose best practices and success stories).
- Relay activities back to the Boutique Managers.
- Regularly monitor Mystery Shopping and Client Experience Barometer results.
- Inform the General Manager of results; indicate potential for improvement and make recommendations.
- Contribute to competitive intelligence regarding competitors' methods and practices.
- Define the learning and development calendar (in-class and e-learning trainings) in coordination with the training department in Dubai.
- Manage organization and logistics of in-class learning and development programs and e-learning platform.
- Conduct in-class training sessions: local trainer and organizing international trainer visits.
- Create follow-up tools (quizzes, feedback, challenge) and conduct product training with every launch.
- Organize and prepare training with coordination with the Dubai training department.

Requirements

- At least 3 years experience in a job including product training (Area Sales, Travel Retail Representative, Marketing Product Manager).
- Good knowledge of MS Office (Word, Excel & Powerpoint).
- Excellent communication skills.
- Demonstrates attention to details.
- Organization and analytical skills.
- Proactive, dynamic & solution oriented.
- Clear understanding of the luxury market and its competitors.
- Fluent in English and Arabic.
- French is a plus.

About the Company

Edge Resourcing was established in the United Arab Emirates in 2008. We have taken care in our growth and have kept our corporate values throughout.

Edge Resourcing is led by a specialist team of Recruitment Consultants, each of whom have experience of working in and a sound knowledge of the local market place. We have gradually expanded our horizons and now offer specialist services within the Middle East Retail sector. Our aim is to provide a thorough and honest service to both our candidates and clients, making sure that we only take on work which we feel we can service to the correct level of satisfaction required.

We currently offer professional and tailored contingency and retained search services to the following specialist sectors of the market: Retail Accountancy and Finance Office Support Human Resources Sales and Marketing Legal

Our aim is to continue to position ourselves in the market as one of the most consistent and successful suppliers of manpower. We strive to make things happen and make a difference to your business and career. Success isnt just about putting people into jobs, but about giving you an honest, personal service. Whether you are a client or a candidate, our aim is to find out exactly what it is that you are looking for, rather than push you to settle for your second choice.