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Ref: HP698-8214
Job description / Role
Sales and After Sales Development Manager - Al Futtaim Automotive Academy - Dubai, UAE
* To lead the development and effective implementation of training requirements for all Automotive Division businesses/brands for Sales and non-technical After Sales ensuring the cultural needs of associates are accommodated. Covering the UAE and all overseas businesses.
* Ensure all training delivered is business aligned and reflects, brand principal requirements, brand values and Customer Service Values
* Provide measurable impact of training on Key Business Indicators
* Recruit, develop and lead a team of competent trainers and curriculum developers who are fully immersed in the business and display division leading levels of associate engagement
Requirements
Minimum Experience:
* Automotive retail Management, training delivery experience, project management, Customer service
Job-Specific Skills:
* Retail Sales and After Sales, Programme facilitation, Design, Blended learning,
* Analytical skills, collaborative problem solving, high level of Computer literacy
* Team management
* Financial reporting experience
Behavioural Competencies:
* Analysis and problem solving
* Effective communication and consultation
* Managing Senior management expectations and concerns
* Effective leadership and team member engagement
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.