Ref: HP647-1337

Job description / Role

Employment: Full Time

- Provide technical support to FEDnet
- Provide Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking)
- Provide technical escalation point for L1 analysts
- Follow documented escalation processes
- Recommend process/procedure improvement
- Participate in issue/problem resolution
- Manage communications with FEDnet operations when an issue is resolved to ensure the service provided met or exceeded expectations
- Working assigned trouble ticket queue
- Understanding and exceeding all SLA commitments
- Escalating issues to L3 or Manager when necessary
- Knowledge base article submissions
- Recommend use case development/optimization based on ongoing task analysis

Requirements

- Experience in security operations role
- CCNA Security or CCSP certification
- At least one of the following certifications: GCIH, GCIA, EC-Council Certified Incident Handler, CSIH, GCFA, GNFA or GCFE
- Arcsight administrator certification desirable
- Experience with Lumension LEMSS, Sophos and Lancope
-Software: TCP/IP, Internet Routing, UNIX/Linux, Windows, Cisco IOS
- Hardware: Cisco, Linux, Intel

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

  • IT & Telecommunications
  • Engineering & Construction, Oil & Gas
  • Banking, Finance & Legal
  • Sales & Business Development
  • Marketing, Public Relations & Communications
  • Human Resources & Training
  • Customer & Support Services (Secretarial and Administrative)
  • Operational, Supply Chain & Logistics
  • Executive Recruitment
  • Emiratization Solutions
  • Recruitment Program Outsourcing Solutions
  • Managed Service Provider Solutions
  • Talent Based Outsourcing Solutions
  • Outsourced Staffing Solutions

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Department Head salaries in Qatar

Average monthly compensation
QAR 5,000

Breakdown available for industries, cities and years of experience