| Security Consultant/Expert – PreSales/CISSP | |
| Claremont Consulting UAE Ref: KP895-01 |
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The RoleThe RoleMy client, a world leader in their field is currently looking for an experienced Security consultant to join their team in the Middle East. As the Security Consultant, you will be responsible for providing a high technical level of support to end users, channel partners, service partners and internal staff on the client s range of security equipment. In addition, you will be responsible for maintaining the high reliability and availability of end user security equipment by proactively addressing issues that have been identified and fixed by the client s HQ R&D team. The Security Consultant will also be responsible for improving customer satisfaction by addressing end user and partner issues in a timely fashion with the help of the client s other departments. Also, it is expected that you will act as a technical resource for both internal and external pre-sales and support staff and other internal departments such as training. Another prime responsibility of the role is to be actively and deeply involved in all phases of project implementation from pre-sales to delivery and project end assessment. It is expected that the Security Technical Expert will be involved in migrations from other vendors security equipment to a large degree. Duties and Responsibilities: Work closely with the client s service partner community and provide any support required in order to make service delivery easier for them and better for end users. Develop means and methods to improve service partners abilities. Attend customer site when the complexity of an issue requires a higher level of technical expertise, acting as an ambassador in front of customer under these circumstances. Plan security spare parts based on the installed base in the MENA region Work closely with partners and the client s training department in order to identify required security training, also suggesting improvements in training material where necessary Plan and initiate any engineering change orders requested by the client s R&D department Bring to the MENA service manager s attention any issues which could affect customer satisfaction and work with the service manager to address those issues. |
RequirementsRequirementsRequirements: Bachelor's degree in Computer Science or equivalent 3 years or more work experience with security technologies with a solid experience of working with network security relating to the Internet, Intrusion Detection, UNIX, DNS, firewall, content engines and Proxy technologies, LDAP and other directory services, and web technologies. Over three years experience of other vendors security offerings in design, implementation and management. Any pre-sales experience would be an advantage. CCNP, CCNA, CCIE, CISSP certifications and above is highly desirable Sound technical troubleshooting experience of at least two years Other technical certifications from security appliance vendors would be very advantageous Ability to act effectively in high pressure customer situations whilst balancing the needs of the customer with the interests of the client Three years experience in a technical customer facing role, a mixture of face-to-face and telephone customer support would be ideal. Practical knowledge and experience of security equipment migration techniques Good administrative skills on Windows and Linux OS would be highly desirable Good experience of office automation systems and the Internet Experience of similar product lines to the client from both a marketing and technical perspective Sound knowledge of enterprise computing requirements and where target products are positioned in the data center. If this is you and you are ready for your next challenge, then please forward your updated CV now to avoid disappointment. |
About the CompanyAbout the CompanyClaremont Consulting is a young, dynamic and innovative organisation with a team of consultants that offer over 100 years of experience in the UK IT recruitment sector. Our strength is our experience and personalised job search. Whether it's a permanent or contract position, we take the time to find out what employers and potential employees are looking for and that our job is to match the right people with the right IT vacancy at the right time. At Claremont we always look beyond the job description and CV to the unique culture of the organisation to ensure that the candidates we select always possess both the personality and the technical skills to make a success of the role. |
This Position is closed or expired
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