Security - Crises Management

Job description / Role

To lead the Crisis Management and Security Management function of Majid Al Futtaim Properties Shopping Malls to ensure the best practice and standards in incident reporting, Crisis management capability, security best practices and threat and risk assessments associated with the operations of MAFP Shopping Malls across the region.

To effectively coordinate and liaise with MAFP management, Mall teams and corporate functional areas in order to plan the effective recovery capability to any incident occurring within the MAFP Shopping Mall portfolio.

To provide expert security advice, training and leadership and manage external contracts with International SOS for travel medical and security risk management.

Key Tasks:
1. To assess and implement a consistent approach to crisis Management, identifying updates to the existing MAFP Crisis Management Plan. Training the appropriate skill sets to each level the Management teams.
2.To act as the point of contact for all Crisis Management plans and responses, to act as the lead in the Crisis Management Advisory team, and as a pivotal point of expertise in the escalation and declaration process for serious incidents and Crisis.
3.Ensure clear roles and responsibilities are transferred to the appropriate persons in the organization and specifically that regional (outside UAE) Incident Management Teams are fully briefed, tested and supported by the Security function.
4.To periodically test the different aspects of the Crisis Management plan from Shopping Mall to Head Office and Crisis Team response.
5.Coordinate with Business Units and functions: HR, IT, Finance (Insurance) and Legal to ensure the appropriate response to all incidents which may require further support.
6.Provide induction, mentoring and training to the Malls Operation Managers on Crisis Management planning, reporting requirements and ensure the first level of response meets the requirements of the business.
7.Brief all persons as part of induction on travel security, threats and risks and travel security best practice ensure all people have access to International SOS contact centre, and what services they provide, with strong liaison with HR Business Partners and Comp and Benefits Manager.
8.Review the reporting of incidents and manage the consolidation and escalation of incidents scale and frequency by periodically reporting the same to Business Managers/Executive.
9.Operate closely and regularly with the Shopping Malls technical department to ensure the effective use of equipment and monitoring in the Malls and support the Fire, Health and Safety in reporting and reducing exposure to Fire, Health and Safety Risks.
10.Provide periodic reports to Mall Senior Management working with the matrix of country and Head office Management to recommend resolutions to shortfalls in the reporting or response mechanism of the Shopping Malls Teams.
11.Capability to analyse emerging risks and threats in country/location and report the same to the business in a timely manner, providing advice where required on country or travel security threats, working closely with the Country/regional teams.
12.Oversee the efficiencies and effectiveness of the security requirements for Malls working with the mall teams to achieve KPIs in the mall security operating procedures.
13.Represent MAFP security by networking with external providers and other Crisis Management practitioners to keep up to date with regional trends. Monitor local reporting from external sources and participate in the OSAC council of Dubai.
14.Provide the utmost integrity, cultural and ethical standards commensurate with a Security managers role.

Requirements

1. At least 10 years experience in the security field based in and around the Middle east region.
2. Management skills and the ability to relate to the complexities of managing threats and risks associated with operations in the region and the UAE.
3. University degree or equivalent experience in a security discipline, preferably with Military or Law Enforcement Crisis Management/Security skillset.
4. Excellent communication skills (written and oral) and ability to effectively recommend best security practice and seek consensus and resolution.
5. Capability to work and network with local teams and third party (Police, military and Embassy staff) to establish the reliability of threat and risk analysis/trends.
6. Specific skills in training and educating others at all levels in Security and Crisis Management risks.
7. Capability to operate in a mature stature, and in multi-cultural, ethnic diversity.
8. Sound knowledge of Security Management Systems.

About the Company

Majid Al Futtaim Properties is one of MENAs leading diversified property companies with operations across shopping malls, hotels and mixed-use communities.

The Shopping Malls Business Unit, an industry leader, owns, manages and develops mall destinations that provide memorable shopping, entertainment and social experiences for its customers. Majid Al Futtaim Properties has pioneered the regional face of retail, leisure and entertainment, since the launch of its first mall, Deira City Centre in 1995. The companys mall portfolio includes 17 shopping centres across UAE, Bahrain, Oman, Egypt and Lebanon with a combined gross leasable area (GLA) of over 1 million sqm, more than 2,800 tenants and an increasing footfall of over 160 million visitors in 2013.

The Hotel Business Unit develops and manages hotels and branded serviced apartments that are synergistic with the companys malls. Majid Al Futtaim owns nine hotels in the UAE and two in Bahrain. Their strategic proximity to the malls contributes to welcoming over 1.2 million guests annually.

The Communities Business Unit develops quality mixed-use projects anchored by residential housing. Majid Al Futtaim currently has three communities under development. The Wave, a joint venture with the government of Oman to develop Muscats largest ocean-front integrated community; Al Zahia, a joint venture with the Government of Sharjah, to build the Emirates first gated residential community with a regional mall in a prime growth corridor; The 250,000 sqm Waterfront City development in Beirut, Lebanon, a joint venture with Socit Joseph Khoury & Fils Holding SAL to build Beiruts premier mixed used community with one of the largest marinas in the Mediterranean.

Majid Al Futtaim Properties is recognised as a sustainability leader in the MENA region. According to the 2013 Global Real Estate Sustainability Benchmark (GRESB) survey, the company ranks No. 1 in MENA, second in the Asia-Pacific region and in the top 133 property businesses worldwide. In 2013, Majid Al Futtaim launched its new five-year sustainability strategy with the vision to enhance peoples lives through sustainable real estate. This commitment is reflected in Majid Al Futtaim Properties pioneering standards, prosperous communities and high performance assets.