Security Supervisor - Arabic Speaker

Job description / Role

The Security Supervisor is responsible for supporting the effective and efficient delivery of a Security Service to support the students, staff and visitors of the University.

The role will support the Security Manager in the management of security services by the nominated service provider to the agreed standards and deliverables. The role also provides a point of contact for all day to day security operations, enquiries and requires the incumbent to recommend and provide smarter working and administration practices in accordance with the Serco Management Systems.

Duties and Responsibilities (What you need to do)

Administration
- Conduct a minimum of twice daily site check/inspections ensuring adherence to the contract by the security provider and report to Security Manager
- Establish and maintain a working relationship with all Departments at the University with special consideration to the Campus Physical Development Office (CPDO), Provost Office, Student Affairs and Enrollment office.
- To conduct reviews of all incident reports for further actions and advise Security Manager.
- Develop and manage process for ensuring relevant departments and aware of issues reported through security.
- To respond to requests by CPDO and/or Security Manager for information on incidents.
- Support Serco Security Manager and act as direct point of contact for client during times of absence.
- Support Serco Security Manager by conducting quality checks of security service provider reports and adherence to KPIs.
- To ensure Serco Security Administrators fulfil their duties during periods of absence by the Serco Security Manager.
- To manage and fulfil designated functions of the Serco Security Manager during times of absence.
- Conduct additional duties as required by Serco Security Manager.

Helpdesk
- Monitor the security related requests ensuring follow up and closure
- Disseminate information to security team
- Inform and advise Serco Security Manager of actions taken


Key Management
- Ensure all key management protocols/processes are followed
- Ensure replacement keys are cut and issued promptly following correct procedure
- Conduct monthly key audit and report to Serco Security Manager

University
- Respond to all client requests for information and support and advise Serco Security Manager
- To ensure information and reports are provided to the client in a timely manner

Events
- Ensure Security Service Provider are informed of any notified events
- Ensure and confirm the Security Service Provider deploys appropriate security according to the event demand.

Access Control
- Respond to all requests relating to access control card issue to the University
- Ensure replacement card requests are managed in accordance with agreed procedure
- Manage access control data and provide reports upon request by Serco Security Manager
- Replacement card payments are handled appropriately and all cash handed promptly to Serco Security Manager ( All monies to be recorded and kept secured at all times)

Lost and Found
- Advise CPDO of reported lost valuable items
- Manage lost and found procedures and respond promptly to request for collection/handover of property
- Liaise with CPDO on disposal of property

Other Tasks
- Coordinate with the reception teams and attend all incidents and assist in resolving issues
- Attend all cases of reported student sickness and report to CPDO
- Attend all reported incidents/emergencies, support and follow-up reports to Security Manager
- Ensure Serco Security Manager is informed of all incidents on a daily basis
- Ensure all gates and reception turnstile are in an operational condition on a daily basis
- Support CPDO relating to car parking violation and maintain an accurate record of violations
- Provide reports and produce statistics upon request by Serco Security Manager and/or CPDO
- Manage and ensure contract compliance by Security Service Provider in relation to contract and KPI`s
- Adhere to Serco`s Management System & Contract Integrated Management System (IMS)

Health & Safety
- Support Serco`s vision and ethos of `Zero Harm`
- Ensure timely reporting of accidents and/or near misses


Information Security
- Adhere to the Serco policy and procedures relating to information security

Requirements

- Knowledge of liaising or working within a Security Service Provider (Essential)
- 2-3 years operational delivery experience
- 2 years Supervisors experience
- Experience of operating in a Facilities Management environment (Desirable)
- Experience of working with Subcontractors

Skills
- Clear communication in English, both verbal and written (Verbal Arabic Essential)
- Computer literacy - Knowledge and use of MS Office Systems, particularly Excel
- Superior customer service skills
- Strong interpersonal skills
- Issue resolution abilities
- Decision making abilities
- Excellent understanding of security processes and monitoring of these processes
- Adaptable to change
- Continuous improvement mentality
- Ability to work in a team as well as independently
- Good problem solving skills
- Flexibility to work on a shift basis 5 from 7 days a week with other team members to ensure a continuous service 24/7

* Must speak Arabic in a good level of English

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.