Security Supervisor – UAE National
The purpose of this position is to supervise and lead a team of Security Officers to safeguard security on the Dubai Metro.
Key Job Responsibilities
Allocation and management of security resources;
Provide effective internal and external communications and information about security of the system and environment in an efficient and timely manner;
Implement security measures and procedures to meet the security requirements of Dubai Metro Undertake security inspections on a routine and ad hoc basis;
Assist Incident Investigators in gathering information and evidence whenever necessary;
Assist station staff in managing passengers’ behaviour including crowd control; and where necessary enforce, Dubai Metro By-law;
Meet and greet customers and provide a high level of customer service;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the Security Manager or Operations Director;
Render all possible assistance to customers, in particular those with special needs, to enhance customer service and safety;
Report incidents and events that could affect the safety of the system;
Manage passengers’ behaviour in particular in crowded or emergency situations
Operate the fire and security equipment provided in the station, depots and auxiliary nuildings under instructions;
Assist the station operations staff, fire services and police department in dealing with incidents and emergencies such as crowd control and fire fighting;
Technical, Financial and People Accountabilities
Supervise and motivate security staff with an aim to meet the committed performance target of security operations
High School education or a professional qualification in a related discipline;
Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Ability to allocate and supervise a team of Security Officers to provide the highest levels of security on the system and assurance to customers;
Ability to communicate effectively to the public and ability to follow instructions explicitly and to exercise judgment and act quickly in an emergency situation;
Ability to coordinate security activities and provide support in emergency and evacuation scenarios;
Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
At least 2 years of experience in security of which at least 1 year of supervisory capacity;
Good knowledge and experience of handling security of people, property and cash preferably gained from transport or service company
About the Company
About the Company
Serco improves the quality and efficiency of essential services that matter to millions of people around the world.
The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.
Our private sector customers are industry-leading organisations in a wide variety of markets.
We have nearly 50 years' experience of helping our customers achieve their goals. Many want us to improve their productivity and service quality. Others need us to support their rapid growth. Government customers face crucial issues such as economic development, congestion, security and climate change. They value the innovation and passion we bring to these challenges, and the collaborative, flexible and imaginative way we work.