Senior Account Manager

Job description / Role

Senior Account Manager - Eastern Province

We're seeking an enthusiastic Senior Account Manager to manage the commercial and operational relationship for Sabre Travel Network in Eastern Province- Saudi Arabia. The position requires a customer-centric thought process as well as advanced sales skills.

Under general supervision, responsible for:
- Interfacing with customers prior to and/or after sale
- Developing and maintaining positive customer relations and coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Providing account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establishing and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommending changes in policies and procedures in order to maximize revenue generation and manage account margin
- Monitoring campaign performance and provides the client with recommendations for optimization
- Establishing positive relationships and results in order to solidify renewal opportunities
- Any other duty assigned by the Area/Country Manager

Requirements

- Bachelors degree required
- Minimum 5 years related work experience preferred
- Good understanding of the travel distribution industry and/or IT
- Experience with GDS
- Experience in managing business relationships and driving growth with customers
- Experience creating presentations and conducting webinars
- Experience with presenting company story and products to customers and measuring customer success
- Experience in up-selling products to customers and reaching sales goals
- Experience with negotiating contracts/pricing
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal)
- Strong interpersonal skills, internal and external, and ability to communicate at all levels
- Foreign language skills considered a plus (preferably Arabic)
- Other requirements might be requested if necessary

Duration of the contract: 2 years

About the Company

Sabre is a leading software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity across the travel ecosystem. Sabre partners with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel.

Our technology is the intelligence behind mobile apps, airport check-in kiosks, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other travel solutions. Positioned at the center of the travel ecosystem, our platform enables our customers to connect people with experiences that matter in their lives.