Job closed
Ref: HP440-151
Job description / Role
Principal Function:
Spot and detect any revenue leakage in Etisalat revenue streams from switch to bill, and ensure fix is deployed by the stake holders and loss is recovered to save Etisalat revenue and to maintain customer experience.
Main Duties and Responsibilities:
1. Supervise the staff involved and ensure end to end assurance for the assigned revenue stream such as mobile/prepaid/postpaid, data, etc.
2. Maintain proper monitoring for Etisalat revenue streams to detect any leakage and recover the losses to maximize the revenue and to maintain customer experience.
3. Conduct process analysis for the assigned revenue streams to identify the risk exposures and alert the manager on measure that needs to be taken
4. Ensure minimal losses are encountered in the assigned revenue stream
5. Apply and maintain on regular basis detective and preventive control to spot any possible revenue leakage
6. Design and maintain the revenue assurance controls upon network or BSS changes
7. Monitor the alarms of the revenue assurance systems and investigate on a timely manner to detect any leakage
8. Identify the Root Cause Analysis for the detected revenue leakage and work ASAP with all stake holders to recover Etisalat losses as well as to ensure the problem is permanently fixed to avoid recurrence
9. Maintain products/service revenue trend analysis
10. Responsible for Network traffic completeness analysis
11. Responsible for subscription assurance to ensure rental deduction and service fulfillment
12. Responsible for charging & billing accuracy
13. Analyze Marketing new products and conduct proper controls to ensure revenue maximization
14. Maintain the department KPI and company losses and Saving statistics
Requirements
- Bachelor's degree in Finance/ IT/Accounting/Business Administration
- Minimum of 4 years in a similar role
- Has good understanding of switch to billing cycle
- Has good technical background in switching, mediation, rating and billing and IN systems
- Awareness of Audit Procedures and Financial controls
- Knowledge of BSS telecom applications
- Capable of working with revenue assurance monitoring system and other related systems
About the Company
Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.
Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.