Senior Business Analyst

Job description / Role

Senior Business Analyst - (e-Commerce) - Retail Divisional Office

Al-Futtaim's Retail Division holds a stable of world class brands operating in buoyant markets with huge growth prospects. Some of our brands are Marks & Spencer, Toys R Us, and IKEA as well as Robinsons with a range of smaller brands selected for their appeal to the markets in which we operate. We currently operate our Retail outlets across the Middle East and in South East Asia.

We have enjoyed phenomenal success throughout the UAE, Egypt and GCC countries. We are in the final stages of outline planning for massive growth and need to prepare for the next phase of this program.

We are looking for a Senior Business Analyst - e-Commerce to join our retail team based in Dubai.

Your main duties and responsibilities will include:
* Responsible for assisting the project Manager in building the Business case for each project / program.
* Responsible for the gathering and analysing of the business needs and detailed specifications.
* Responsible for following up and prioritizing development.
* Work closely with the Quality Specialist to investigate and identify detailed solutions that deliver continual business improvement.
* Accountable for defining and documenting the business functions needed in place to support eCommerce processes of online user experience (work closely with the quality specialist).
* Responsible for analyzing the feasibility of, and developing requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of all users.

Requirements

Minimum Qualifications and Knowledge:
* BSc. in Computer Science or MIS with eCommerce focus.
* SAP ERP and CRM certifications is preferred (business foundation and integration, order fulfillment, extended warehouse, sales and distribution and CRM fundamentals with SAP).
* Familiar with standard concepts, practices, and procedures within a softwarelife-cycle.
* Knowledge of end to end business cycles.
* Able to work in a fast-paced environment, including prioritizing and mutli-tasking while paying close attention to detail.
* Basic financial knowledge to help assist on building business cases.
* Hands on Integrated Change Control.
* Hands on lean management.

Minimum Experience:
* 2+ years of similar professional experience in the Analysis of eCommerce Businesses (financial experience is a plus).
* 2+ years working with ERP and CRM.

Job-Specific Skills:
* Excellent English skills, Arabic is a plus.
* Proficient in MS Suite of products.
* Effective communication skills including verbal, written and presentation skills.
* Ability to manage relationships without line authority.

Behavioural Competencies :
* Excellent attention to detail.
* Collaborative mindset.
* Excellent communication skills.
* Critical thinking skills.
* Ability to managing conflict.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.