Senior / Call Centre Agent

Qatar Airways
Muscat, Oman

Ref: GP388-137
Qatar Airways

The Role


The Role


If you are looking for a challenging and high-flying career, which carries a competitive remuneration package and benefits associated with the industry, this is the place for you.

As a Call Center Agent, you will be expected to provide the highest level of service-oriented reservations/ ticketing related services to all Qatar Airways passengers and travel agents calling the Call Center.

We also welcome highly skilled individuals with airport services experience for airport related call center processes.

Requirements


Requirements


Applicants must have a minimum of 1 year telesales work experience in an airline or in the travel industry with sound knowledge in IATA standard reservation/ ticketing procedures.

Good interpersonal and communication skills in spoken/ written English and adequate knowledge of PC-based applications are essential requirements of the job.

About the Company


About the Company


Welcome to a world of growing opportunities.

Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.

Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.

Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.

As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.

Join one of the fastest growing airlines with an ever-expanding global network.

If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.
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