Senior Collections Officer – Retail Collections

Abu Dhabi Commercial Bank (ADCB)
Dubai Outsource Zone, UAE

Ref: LP452-201
Abu Dhabi Commercial Bank (ADCB)

The Role


The Role


To call / visit accounts which are overdue on payment work with the customer towards repayment of overdues and finding solutions which will assist the customers to overcome the current financial situation.

Main Tasks and Responsibilities

• Ensure that all the processes adhere to the laid down policy and procedure.
• Ensure coverage of allocated accounts within target days and calls are spread thru the day
• Review of MIS reports to ensure that all accounts with are attempted
• Ensure daily updation of FC and signed off by supervisor
• Ensure 0 defect calling by maintaining a balance between courteousness and assertiveness
• Ensure compliance to the COC procedure laid down by the Bank and ensure that any deviation to COC is immediately reported to the Line Manager/Sr Collector

Requirements


Requirements


Minimum Requirement:
Preferably a graduate

Experience:
3 year of experience in retail collections or related field. Should also have the ability to work under pressure and deliver targets according to business expectations

About the Company


About the Company


ADCB was incorporated on 1 July 1985 as a public joint stock company for an unlimited duration in the Emirate of Abu Dhabi, UAE. ADCB is registered under the UAE Federal Commercial Companies Law No. (8) of 1984 under registration number 4 and operates in the UAE under a banking licence issued by the Central Bank of the UAE.

ADCB provides a range of consumer and corporate banking, Islamic banking, trade finance, structured finance, foreign exchange, derivatives, and financial advisory services, primarily in the United Arab Emirates. In addition, ADCB’s subsidiary Abu Dhabi commercial Islamic Finance PSC holds an Islamic banking license.

As at 31 December 2010, ADCB operated 47 branches, 4 pay offices and 265 ATMs in the UAE; 4 new branches and 99 new ATMs were added during 2010. ADCB also operated 2 branches in India.
This Position is closed or expired